Lead Application Support Engineer

8 hours ago

Dallas, Texas, United States Dtcc Full time
Job Title: Lead Application Support Engineer

We are seeking a highly skilled Lead Application Support Engineer to join our team at DTCC. As a key member of our technical support team, you will be responsible for providing expert-level support for our distributed applications, ensuring high availability and performance.

Key Responsibilities:
  • Provide technical support for distributed applications, including troubleshooting, debugging, and resolving critical production issues.
  • Work closely with development teams, infrastructure partners, and internal/external clients to raise and resolve technical support incidents.
  • Lead Major Incident calls, engage proper teams, and drive root cause analysis to resolve critical production issues.
  • Analyze proposed application design(s) and provide feedback on potential gaps or provide recommendations for optimization.
  • Hands-on experience with Monitoring and Alerting processes in Distributed, Cloud, and Mainframe environments.
  • Knowledge and understanding of cyber security standard processes and general security concepts like password rotation, access restriction, and malware detection.
  • Participate in Disaster Recovery/Loss of Region events (planned and unplanned) performing tasks and collecting evidence.
  • Collaborate both within the team and across teams to resolve application issues and bring up as needed.
  • Support audit requests in a timely fashion providing needed documentation and evidence.
  • Plan and implement certificate creation/renewals as needed.
  • Create, Modify, and Monitor Dashboards to better catch potential issues and aide in observability.
  • Strong ability to capture and analyze project requirements and translate them into technical specification(s).
  • Deep understanding of all lifecycle components (code, test, deploy).
  • Good verbal and written communication and interpersonal skills, communicating openly with team members and others.
  • Champion a culture where honesty and transparency are expected.
Requirements:
  • Minimum of 6+ years of related experience in Distributed Application Support.
  • Bachelor's degree preferred or equivalent experience.
  • Solid Experience in Distributed Application Support.
  • Hands-on experience in Unix, Linux, Windows, SQL/PLSQL.
  • Familiarity working with relational databases (DB2, Oracle, Snowflake).
  • Monitoring and Data Tools experience (Splunk, DynaTrace, Thousand Eyes, Grafana, Selenium, HiPam IBM Zolda).
  • Cloud Technologies (AWS services (S3, EC2, Lambda, SQS, IAM roles), Azure, OpenShift, RDS Aurora, Postgress).
  • Scheduling Tool experience (CA AutoSys, Control-M).
  • Middleware experience (Solace, Tomcat, Liberty Server, WebSphere, WebLogic, JBoss).
  • Messaging Queue Systems (IBM MQ, Oracle AQ, ActiveMQ, RabbitMQ, Kafka).
  • Scripting languages (Bash, Python, Ruby, Shell, Perl, JavaScript).
  • Hands-on experience with ETL tools (Informatica Datahub/IDQ, Talend).
  • Strong problem-solving skills with the ability to think creatively.
Additional Qualification (Nice to have):
  • Mainframe troubleshooting and support skills (COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, File aid).
  • Mainframe scheduling (Job abends, Predecessor/Successor).

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job function.

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