Chief Operating Officer

24 hours ago


Washington, Washington, D.C., United States World Council of Credit Unions, Inc Full time

About Us:

The World Council of Credit Unions, Inc. is a leading international organization dedicated to advancing financial inclusion through the credit union and cooperative model. We are seeking a highly skilled and experienced Chief Operating Officer to join our team and contribute to our mission.

Job Summary:

The Chief Operating Officer will be responsible for providing strategic leadership and direction to our organization, ensuring the effective implementation of our multi-year strategic plan. This role will require strong analytical and problem-solving skills, as well as excellent leadership and communication skills.

Key Responsibilities:

  • Analyze internal operations and identify areas for process enhancement
  • Implement business strategies and plans that align with the short- and long-term objectives developed in tandem with the CEO
  • Directly oversee operations, HR, legal and compliance, communications, and IT and systems improvements
  • Oversee organizational operations and employee productivity, building a highly inclusive culture that ensures team members can thrive and that organizational goals are met
  • Build and maintain trusting relationships with key internal and external stakeholders
  • Develop and implement shared services strategies aligned with the company's overall goals and objectives
  • Cultivate a strong, transparent, and collaborative relationship with the CEO and the C-Suite team, providing comprehensive and insightful updates on all aspects of the business

Requirements:

  • Five or more years of experience in an executive or senior leadership role, with fifteen or more years of professional experience
  • Excellent leadership skills, with steadfast resolve and personal integrity
  • Strong analytical and problem-solving skills, as well as organizational and time management skills
  • Solid grasp of data analysis and performance metrics
  • Ability to diagnose problems quickly and foresee potential issues
  • Proven track record in managing complex operations and in an international setting
  • Extensive experience in financial management, strategic planning, and operational excellence
  • Possesses executive presence, team management and excellent communication skills; ability to listen and interact with employees at all levels

Education:

A master's in business, finance, economics, or international affairs, or comparable, is strongly preferred. A bachelor's degree in business, finance, economics, or international affairs or a comparable degree is required.

Competencies and Skills:

  • Strong leadership and management skills with the ability to lead and develop a diverse team
  • Strong analytical and problem-solving skills to identify and address operational challenges
  • Excellent communication and interpersonal skills to effectively collaborate with internal stakeholders and external vendors

Risk Mitigation:

  • Identification and mitigation of risks associated with shared services operations
  • Ability to think strategically and develop innovative solutions to enhance shared services delivery
  • Proficiency in project management methodologies to lead initiatives and drive results
  • Knowledge of relevant regulations and compliance requirements in HR, procurement, and IT domains
  • Strong decision-making and problem-solving capabilities
  • The ability to drive change, including influencing skills

Language Skills:

Ability to read and write in English; fluency in a second language preferred.

Computer Skills:

Working knowledge of the web with proven skills in Microsoft Suite products (Word, Excel, SharePoint, PowerPoint, Outlook, etc.).

Travel:

Up to 15% of the time domestically and internationally.

Location:

Our office is headquartered in Madison, WI with an additional office in Washington, D.C. The Madison, WI team is fully remote, while the D.C. office has a hybrid work setting requiring staff to report to our D.C. location 2-3 days a week. This role can be based in the Madison, WI area or Washington, D.C.



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