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Guest Services Coordinator

2 months ago

Hilton Head, South Carolina, United States Beachhousehhi Full time

Beach House Resort is looking for a dedicated and professional Guest Services Coordinator to join our team. The ideal candidate will possess strong administrative and interpersonal skills, and will thrive in a vibrant beach environment.

Key Responsibilities:

  • Register and process guests while assigning rooms
  • Accommodate guest requests with a positive attitude
  • Promote resort services and memberships through effective upselling
  • Communicate room statuses and guest requests to resort staff
  • Handle telephone inquiries and manage room bookings
  • Process payments accurately and efficiently
  • Discuss billing and resort guidelines with guests
  • Recommend local activities, dining options, and shopping experiences
  • Utilize customer service skills to enhance guest satisfaction
  • Act as a Fun Ambassador for Beach House Resort

Requirements:

  • Flexible schedule
  • Responsible and accountable demeanor
  • Strong customer service orientation
  • Excellent communication skills
  • A positive and fun-loving attitude