Host/Hostess - Skull Creek Boathouse
2 days ago
We are seeking a highly skilled and friendly Host/Hostess to join our team at Skull Creek Boathouse. As a Host/Hostess, you will be responsible for providing exceptional customer service, managing the efficient seating of guests, and promoting a positive dining experience.
Key Responsibilities- Welcoming and warmly greeting guests upon arrival
- Managing the efficient and timely seating of guests
- Promoting and working in a manner consistent with the mission of the SERG Restaurant Group
- Providing guests with menus and informing them of their server's name upon seating
- Recording guest names and the number of people in party and providing guests with estimated waiting time when immediate seating is limited
- Assigning guests to tables suitable for their needs and according to rotation
- Speaking with guests to ensure satisfaction with food and service
- Answering telephone calls and responding to inquiries or transferring calls
- Maintaining contact with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly and customers' concerns are addressed
- Informing guests of establishment specialties and features
- Receiving and recording guests' dining reservations
- Inspecting restrooms for cleanliness and availability of supplies and cleaning restrooms when necessary
- Relaying messages to servers and bussers as needed
- Thanking guests as they leave and inviting them to return
- Attending all scheduled employee meetings and offering suggestions for improvement
- Coordinating with and assisting fellow employees to meet guests' needs and support the operation of the restaurant
- Filling-in for fellow employees where needed to ensure guest service standards and efficient operations
- Taking and preparing to-go orders
- Operating cash registers to accept payments for food and beverages
- Assisting with preparing and serving food and beverages
- Able to understand and speak using the predominant language(s) of guests
- Able to work in a standing position for long periods of time (up to 5 hours)
- Possess organizational and multi-tasking skills
- Ability to communicate clearly
- Exceptional grooming habits
- Reliable transportation
- Must be eligible to work in the United States
- Health Insurance for qualified individuals
- Supplemental Insurance for full-time and part-time employees
- Discounts at all of the SERG sister restaurants
- Opportunities for advancement
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