IT Support Specialist

2 weeks ago


Perry, Georgia, United States Jack Link's Beef Jerky Full time
Job Title: IT Support Technician II

At Jack Link's Protein Snacks, we're on a mission to become the World's #1 Protein Snack Company. We're a company built by innovators, driven to not only satisfy your hunger but to also feed your journey. We're looking for an IT Support Technician II to join our team and help us achieve our vision.

Job Summary:

The IT Support Technician II will provide exceptional customer service and support to our team members and enterprise projects in a fast-paced environment. This role will be responsible for building and testing standard system builds, installing and configuring PCs and laptops, and troubleshooting technical issues. The successful candidate will have strong problem-solving skills, excellent communication skills, and the ability to work effectively in a cross-functional team.

Key Responsibilities:
  • Build and test standard system builds for PCs and laptops
  • Install and configure PCs and laptops, and troubleshoot technical issues
  • Identify and test patch sets for end-user devices according to patch and security policies
  • Utilize and update enterprise ticketing system to keep record of work assigned and maintain expected Problem/Service Level Agreements
  • Perform level 1 and 2 analysis, diagnosis, and resolution of technical problems for a variety of end-users
  • Provide incident management through help desk notification and tracking
  • Complete all requested move, add, and changes for customers
  • Respond to customer issues through email, phone, and in-person requests
  • Be a point of contact for the Jack Link's Global Help Desk for IT support and coordinate with Global Infrastructure, application teams, and the IT Security Team as needed
  • Maintain an inventory of all computers, monitors, printers, scanners, licenses, etc. for the local site
  • As a part of the Jack Link's Global Help Desk, be a part of team collaboration, knowledge growth, and follow all processes and procedures
  • Ensure completion of all IT onboarding activities for new team members
  • Provide on-call, off-hours, and weekend support, on a rotational basis, as assigned to support the JLBJ staff
  • Provide onsite support to second location 10% of time (1 day every month or as needed)
  • Support Infrastructure engineering in technical implementations of hardware/software
  • Provide global monitoring and alert response to events via Logic Monitor technology
  • Support the IT devices that enable plant technology to run
  • Be able to represent IT to the plant for Operational Technology projects
Requirements:
  • High School diploma or equivalent
  • 2+ years desktop support experience
  • 2+ years' experience supporting Windows end points (Laptops Desktops)
  • 1+ years Linux operating system
  • Strong customer-service orientation
  • Demonstrate strong problem-solving skills
  • Ability to work in a cross-functional team
  • Ability to effectively communicate technical information to non-technical personnel
  • Able to read and understand technical manuals and procedural documentation
  • Effective interpersonal skills and relationship-building skills
  • Strong written and oral communication skills
  • Self-motivated and directed with keen attention to detail
  • Knowledge of current technological developments and trends in industry
  • Valid driver's license and insurable
  • Ability to travel to other plants
Preferred Qualifications:
  • 2-year technical degree in computer science field
Additional Information:

Jack Link's provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic that is protected by federal, state, or local law.

Jack Link's is a participant in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.


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