IT Support Specialist II

3 weeks ago

Perry, Georgia, United States Jack Link's Protein Snacks Full time
Job Title: IT Support Technician II

We are seeking a highly skilled and motivated IT Support Technician II to join our team at Jack Link's Protein Snacks. As a key member of our IT department, you will provide exceptional technical support to our team members and enterprise projects in a fast-paced environment.

Key Responsibilities:
  • Build and test standard system builds for PCs/Laptops/Handhelds, etc. and their associated hardware
  • Install, configure, and troubleshoot PCs/Laptops/Handhelds, etc. and their associated software
  • Identify and test patch sets for end user devices according to patch and security policies with the JLBJ environment
  • Utilize and update enterprise ticketing system to keep record of work assigned and maintain expected Problem/Service Level Agreements with the business and if necessary ensure timely escalation of client problems
  • Perform level 1 and 2 analysis, diagnosis, and resolution of technical problems for a variety of end users. Identify, test and implement corrective hardware solutions, including off-site repair, as needed
  • Provide incident management through help desk notification and tracking
  • Complete all requested move, add, and changes for customers
  • Respond to customer issues through email, phone and in person requests
  • Be a point of contact for the Jack Link's Global Help Desk for IT support and coordinate with Global Infrastructure, application teams, and the IT Security Team as needed to support the business needs
  • Maintain an inventory of all computers, monitors, printers, scanners, licenses, etc. for the local site
  • As a part of the Jack Link's Global Help Desk, be a part of team collaboration, knowledge growth (creating Knowledge Base articles for team use, share knowledge), and follow all processes and procedures
  • Ensure completion of all IT onboarding activities for new team members
  • Provide on-call, off-hours and weekend support, on a rotational basis, as assigned to support the JLBJ staff
  • Provide onsite support, listed above, to second location 10% of time (1 day every month or as needed)
  • Support Infrastructure engineering in technical implementations of hardware/software
  • Provide global monitoring and alert response to events via Logic Monitor technology
  • Support the IT devices that enable plant technology to run
  • Be able to represent IT to the plant for Operational Technology projects
  • Performs other duties and responsibilities as necessary
Requirements:
  • High School diploma or equivalent
  • 2+ years desktop support experience.
  • 2+ years' experience supporting Windows end points (Laptops Desktops).
  • 1+ years Linux operating system.
  • Strong customer-service orientation.
  • Demonstrate strong problem-solving skills.
  • Ability to work in a cross functional team.
  • Ability to effectively communicate technical information to non-technical personnel.
  • Able to read and understand technical manuals and procedural documentation.
  • Effective interpersonal skills and relationship-building skills.
  • Strong written and oral communication skills.
  • Self-motivated and directed with keen attention to detail.
  • Knowledge of current technological developments and trends in industry.
  • Valid driver's license and insurable.
  • Ability to travel to other plants

We are an equal employment opportunity employer and welcome applications from diverse candidates. We are a participant in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.

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