IT Support Specialist

1 week ago


Salt Lake, Utah, United States Extra Space Storage Full time
Job Overview

At Extra Space Storage, we believe that if it matters to you, it matters to us. We are a leading company in the self-storage industry, having established our presence in 1977. To maintain our position at the forefront, we seek highly motivated, capable, and driven individuals to join our team. Our collaborative environment allows each employee to contribute directly to the company's success. Discover why so many of our employees recommend Extra Space Storage as an excellent workplace.

We are currently looking for a Help Desk Technician I to join our corporate team. In this role, you will deliver comprehensive end-user support by configuring, troubleshooting, and maintaining various systems and software. You will assist internal corporate employees and remote locations in a dynamic and engaging setting. This position is temp-to-hire.

This role requires in-person attendance at our corporate office.

Work hours are structured as follows: 40 hours per week, from 9 AM to 6 PM, with a Saturday rotation.

Key Responsibilities:
  • Diagnose, troubleshoot, and resolve Level One technical issues related to computer systems, hardware, software, telecommunications, printers, and networking.
  • Assist internal staff experiencing difficulties with company applications, products, or services.
  • Respond to technical assistance requests via phone, in person, or remotely using remote desktop tools.
  • Communicate effectively and clearly, both verbally and in writing.
  • Identify and escalate urgent issues requiring immediate attention or advanced knowledge.
  • Recognize common issues and report them to management.
  • Collaborate effectively within a team environment.
  • Adhere to Help Desk protocols and procedures.
Qualifications:
  • High School Diploma or GED with at least one year of Help Desk experience; or equivalent education.
  • A+ Certification is preferred.
  • Experience with Windows 7 and 8 and Microsoft Office 2013 Suite.
  • Strong interpersonal skills and a willingness to learn new technologies.
  • Excellent analytical, interpersonal, and communication skills.
  • Ability to excel in a fast-paced, decentralized work environment.

We take pride in hiring top talent and offer a range of benefits, including:

  • Clearly defined career paths.
  • Eligibility for Medical, Dental, and Vision benefits from Day 1.
  • Health Savings Account (HSA) or Flexible Spending Account (FSA).
  • Company-paid Life, AD&D, and Short & Long Term Disability.
  • 401K with company match after 90 days of service.
  • Holiday pay and paid time off.
  • Comprehensive Wellness Program and various Employee Discount Programs.
  • Personal Health Advocate.
  • Complimentary beverages available throughout the day.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



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