Customer Onboarding Specialist

4 weeks ago


Miami, Florida, United States VensureHR Full time
Job Summary

As a key member of the VensureHR team, you will play a pivotal role in guiding hotel clients through their transition to our innovative digital platform. Your primary responsibility will be to establish and maintain strong relationships with new and existing accounts, leveraging your exceptional communication and interpersonal skills to ensure seamless onboarding experiences.

Key Responsibilities
  • Educate clients on optimizing their product setup for maximum success.
  • Conduct onboarding meetings, company presentations, and product demos to ensure a thorough understanding of our platform.
  • Identify and eliminate roadblocks hindering clients' goals, including product issues, implementation challenges, and knowledge gaps.
  • Foster robust relationships across diverse organizational levels, aligning with clients' goals and challenges.
  • Spearhead success planning and Executive Business Reviews to drive client satisfaction and growth.
  • Educate users on maximizing our offerings and actively gather and relay client feedback to internal teams.
  • Collaborate cross-functionally to enhance the client journey and innovate process improvements for team efficiency and service quality.

Requirements
  • 2-3 years of experience in a Customer Success or Customer Onboarding role.
  • Demonstrated capability in nurturing customer relationships and managing service lifecycles.
  • Proven experience in guiding clients to maximize product utility.
  • Aptitude for data analysis and deriving actionable insights.
  • Leadership traits showcasing assertiveness, problem-solving, and a growth mindset.
  • Exceptional communication skills.
  • Experience in engaging with senior executives.
  • Ability to thrive in a dynamic environment.
  • Background in hotel operations, preferably in Food & Beverage.
  • Spanish proficiency.
  • Previous stint in a start-up atmosphere.
  • Familiarity with Zendesk and Customer Success platforms.

Education & Experience
  • Bachelor's Degree or equivalent experience.


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