Customer Onboarding Specialist
4 weeks ago
As a key member of the VensureHR team, you will play a pivotal role in guiding hotel clients through their transition to our innovative digital platform. Your primary responsibility will be to establish and maintain strong relationships with new and existing accounts, leveraging your exceptional communication and interpersonal skills to ensure seamless onboarding experiences.
Key Responsibilities
- Educate clients on optimizing their product setup for maximum success.
- Conduct onboarding meetings, company presentations, and product demos to ensure a thorough understanding of our platform.
- Identify and eliminate roadblocks hindering clients' goals, including product issues, implementation challenges, and knowledge gaps.
- Foster robust relationships across diverse organizational levels, aligning with clients' goals and challenges.
- Spearhead success planning and Executive Business Reviews to drive client satisfaction and growth.
- Educate users on maximizing our offerings and actively gather and relay client feedback to internal teams.
- Collaborate cross-functionally to enhance the client journey and innovate process improvements for team efficiency and service quality.
Requirements
- 2-3 years of experience in a Customer Success or Customer Onboarding role.
- Demonstrated capability in nurturing customer relationships and managing service lifecycles.
- Proven experience in guiding clients to maximize product utility.
- Aptitude for data analysis and deriving actionable insights.
- Leadership traits showcasing assertiveness, problem-solving, and a growth mindset.
- Exceptional communication skills.
- Experience in engaging with senior executives.
- Ability to thrive in a dynamic environment.
- Background in hotel operations, preferably in Food & Beverage.
- Spanish proficiency.
- Previous stint in a start-up atmosphere.
- Familiarity with Zendesk and Customer Success platforms.
Education & Experience
- Bachelor's Degree or equivalent experience.
-
Technical Onboarding Specialist
4 weeks ago
Miami, Florida, United States Intrigma Inc Full timeAbout the Role:Intrigma Inc is seeking a skilled Technical Onboarding Specialist to join our team. As a key member of our customer support team, you will play a crucial role in developing our knowledge base and transitioning customers to our innovative AI technology.Responsibilities:Train customers on how to use our scheduling software.Provide online...
-
Onboard Signaling Test Technician
1 month ago
Miami, Florida, United States Pinnacus Full timeJob DescriptionWe are seeking a skilled Onboard Signaling Test Technician to join our team. The successful candidate will be responsible for supporting the Engineer in carrying out vehicle retrofit and signaling testing. This includes executing test activities over onboard and railway systems, ensuring that the Test & Commissioning process is executed in a...
-
Miami, Florida, United States Carnival Cruise Line Full timeJob DescriptionThe Director of Entertainment Revenue and Onboard Marketing is responsible for developing and executing strategies for all Entertainment Revenue, digital entertainment, media content, and onboard marketing for the US and Australian fleet.Key ResponsibilitiesNegotiate contracts with satellite providers, broadcast networks, and movie...
-
Customer Support Specialist
1 month ago
Miami, Florida, United States Paradigm Full timeJob Title: Customer Support SpecialistParadigm is a leading provider of cloud-based software solutions for the legal industry. We are seeking a highly motivated and customer-focused Customer Support Specialist to join our team.The ideal candidate will have excellent communication skills, a strong ability to problem-solve, and a passion for delivering...
-
Accounting Specialist
1 month ago
Miami, Florida, United States Uplinq Full timeJob OverviewUplinq is seeking an experienced Accounting Specialist to join our team. As a key member of our financial operations team, you will be responsible for leading onboarding new clients and their entities, supporting the development of our onboarding processes, and interacting with high-value clients to ensure accounts are setup optimally for our...
-
Customer Experience Specialist
4 weeks ago
Miami, Florida, United States haku (careers@hakusports) Full timeJob DescriptionWe are seeking a highly motivated and detail-oriented Customer Experience Representative to join our team at haku. As a key member of our customer success team, you will be responsible for providing exceptional support to our event organizers and participants.Key Responsibilities:Manage a portfolio of enterprise event organizations and monitor...
-
Electrical Systems Maintenance Specialist
4 weeks ago
Miami, Florida, United States Norwegian Cruise Line Full timeElectrical Systems Maintenance SpecialistAt Norwegian Cruise Line, we are seeking a highly skilled Electrical Systems Maintenance Specialist to join our team. As an Electrical Systems Maintenance Specialist, you will be responsible for supporting the maintenance of all electrical equipment and systems onboard our vessels.Key Responsibilities:Support the...
-
Sales Associate
4 weeks ago
Miami, Florida, United States Banter by Piercing Pagoda Full timeKey Responsibilities:• Engage customers in conversation to understand their needs and objections, providing personalized service and building rapport.• Present merchandise and detailed information on features and benefits, highlighting the value proposition of our products.• Offer extended service plans and financing options, ensuring customers have a...
-
Commercial Loan Portfolio Specialist
4 weeks ago
Miami, Florida, United States Amerantbank Full timeJob DescriptionAmerantbank is seeking a highly skilled Commercial Loan Portfolio Specialist to join our team. As a key member of our lending department, you will be responsible for assisting Relationship Managers and Portfolio Officers with the administrative functions and responsibilities of developing and maintaining a portfolio of commercial loans and...
-
Customer Success Professional
1 month ago
Miami, Florida, United States Rempli Full timeCustomer Success ManagerRempli is seeking a skilled Customer Success Manager to lead customer success initiatives in a cutting-edge tech startup that values innovation and collaboration.Key Responsibilities:Build and maintain strong relationships with customers, understanding their unique business needs and ensuring satisfaction and retention.Guide new...
-
Ophthalmic Technician Specialist
4 weeks ago
Miami, Florida, United States University of Miami Full timeJob Title: Ophthalmic Technician SpecialistJob Summary:The University of Miami is seeking a highly skilled Ophthalmic Technician Specialist to join our team at the Bascom Palmer Eye Institute in Miami, Florida. As an Ophthalmic Technician Specialist, you will be responsible for providing clinical support to our ophthalmologists and optometrists, performing...
-
Customer Service Representative
4 weeks ago
Miami, Florida, United States SSM Services, inc Full timeJob SummaryAt SSM Services, inc, we are seeking a highly skilled Customer Service Associate to join our team. As a Customer Service Associate, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesWork closely with fellow team members to set and achieve customer...
-
Sea Logistics Customer Care Specialist, Export
4 weeks ago
Miami, Florida, United States Kuehne + Nagel Full timeAt Kuehne+Nagel, our mission is to deliver exceptional service to our clients. As a Sea Logistics Customer Care Specialist, Export, you will be at the forefront of this mission, providing top-notch service with a warm smile and a can-do attitude.Creative Troubleshooting:Put on your problem-solving hat and dive into resolving customer needs with flair....
-
Customer Success Manager
4 weeks ago
Miami, Florida, United States Wisedocs AI Full timeh3Job Description/h3pAt Wisedocs AI, we're on a mission to revolutionize the way companies in the insurance, legal, and medical spaces understand medical documents using AI. Our platform processes hundreds of thousands of pages of documents every week, saving our customers countless hours of manual processing time and enabling them to process medical claims...
-
Customer Success Manager
1 month ago
Miami, Florida, United States Wisedocs AI Full timeAbout Wisedocs AIWisedocs AI is a pioneering company in the InsurTech and HealthTech industries, dedicated to making medical documents accessible and understandable for businesses in the insurance, legal, and medical spaces.Job Title: Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team. As a key...
-
Customer Service Representative
4 weeks ago
Miami, Florida, United States Adecco Full timeAdecco Job OverviewWe are seeking a skilled Customer Care Specialist to join our team at Adecco. As a key member of our customer service team, you will be responsible for:Responding to customer inquiries via phone, email, and chat in a professional and timely manner.Resolving customer complaints in a professional and timely manner.Providing product...
-
Cybersecurity Customer Success Manager
4 weeks ago
Miami, Florida, United States Guardz Full timeJob Title: Cybersecurity Customer Success ManagerGuardz is seeking a highly skilled Cybersecurity Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for managing relationships with Managed Service Provider (MSP) customers, driving product adoption, and delivering tailored solutions to meet their...
-
Customer Acquisition Representative
1 month ago
Miami, Florida, United States South Shore Marketing Full timeJob OverviewSouth Shore Marketing is seeking a skilled Customer Enrollment Specialist to join our team. This role involves interacting with customers, providing product information, and meeting sales goals.The ideal candidate will have excellent communication and interpersonal skills, as well as a strong ability to represent our clients in a positive...
-
Custom Storage Solutions Installer
4 weeks ago
Miami, Florida, United States California Closets - Miami Full timeJob OverviewCalifornia Closets is a leading custom furniture manufacturer seeking a skilled Installation Specialist to join our team. As an Installation Specialist, you will play a critical role in delivering and installing high-end custom storage solutions for our clients.Key Responsibilities:Deliver and install custom closet systems, wall units,...
-
Technical Implementation Specialist
4 weeks ago
Miami, Florida, United States Intrigma Inc Full timeIntrigma Inc is a SaaS company transforming the healthcare industry by providing hospitals, nursing groups, and physician groups with the most advanced scheduling software.Key ResponsibilitiesTrain new customers on Intrigma's platformDevelop knowledge base and transition customers to AI technologyProvide online seminars on various featuresCreate onboarding...