Technical Implementation Specialist

4 weeks ago


Miami, Florida, United States Intrigma Inc Full time

Intrigma Inc is a SaaS company transforming the healthcare industry by providing hospitals, nursing groups, and physician groups with the most advanced scheduling software.

Key Responsibilities
  • Train new customers on Intrigma's platform
  • Develop knowledge base and transition customers to AI technology
  • Provide online seminars on various features
  • Create onboarding plans and training curricula for new clients
  • Build out customer accounts in our scheduling software based on their specific needs

Additionally, the successful candidate will work on our Customer Support team, managing incoming phone calls and email tickets via Zendesk, including occasional weekend shifts.

Requirements
  • Bachelors or Masters degree in engineering or a related technical field
  • Experience working in a healthcare technology company is a plus
  • Project management experience and certification is a plus
  • C1 or fluent in English
  • Remote work and team building meetups


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