Technical Hardware Assistant

3 weeks ago


Fort Wayne, Indiana, United States Sharetec Full time
Key Responsibilities
  • Provide technical assistance and support to end users for hardware-related issues.
  • D diagnose and resolve basic hardware problems, install, and configure devices, and ensure timely resolution of incidents.
  • Troubleshoot TCP/IP-related issues and ensure proper network connectivity for the supported devices.
  • Educate and guide end users on best practices for hardware usage, security measures, and preventive maintenance for the supported devices.

Requirements include high school diploma or equivalent; additional technical certifications or degrees are a plus. Proven experience in providing technical support in a Tier 1 or similar role, with specific experience supporting Topaz signature devices, Ambir scan Driver's license scanners, Citizen thermal receipt printers, and various models of desktop printers. Strong documentation and organizational skills are also essential.



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