Computer Systems Administrator
6 days ago
Job Summary
We are seeking an experienced IT Support Technician to join our team at Atlantic Coast Automotive. As an IT Support Technician, you will be responsible for providing technical support to customers, troubleshooting hardware and software issues, and escalating calls when necessary.
The ideal candidate will have excellent communication skills, both written and verbal, and the ability to work under pressure. You will also be required to have reliable transportation and a valid driver's license.
In this role, you will be working with multiple clients on diverse issues simultaneously, administering computer accounts and passwords, analyzing situations and data requirements, and providing remote tech support for hardware and software.
You will also be responsible for coordinating communication with vendors, assisting the IT Director with day-to-day tasks, and testing new or upgraded PC software and hardware releases.
Responsibilities:
- Provide first-level support to end-users via phone, email, and chat
- Troubleshoot hardware and software issues and escalate when necessary
- Manage computer accounts and passwords
- Analyze situations and data requirements
- Provide remote technical support to customers
- Coordinate communication with vendors
Requirements:
- Customer Service or Phone support experience
- Solid MS Office skills: Word & Excel
- Solid Gmail Experience
- Excellent follow-up Skills
- Excellent Oral & Written communication Skills
- Excellent troubleshooting Skills
- Will to work night & weekends
- Team player
- Plus skills: Windows Active Directory
Estimated Salary: $70,000 - $90,000 per year
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