Technical Hardware Specialist

3 weeks ago


Fort Wayne, Indiana, United States Sharetec Full time

We are seeking a skilled Technical Hardware Specialist to join our IT support team at Sharetec. The primary responsibility of this role is to provide technical assistance and support to end users for hardware-related issues, with a focus on supporting specific devices such as Topaz signature devices, Ambir scan Driver's license scanners, Citizen thermal receipt printers, and various models of desktop printers.

As a Technical Hardware Specialist, you will be responsible for diagnosing and resolving hardware problems related to supported devices by troubleshooting and applying appropriate solutions, either remotely or in-person. You will also install, configure, and deploy new hardware devices, including Topaz signature devices, Ambir scan Driver's license scanners, Citizen thermal receipt printers, and various models of desktop printers.

The ideal candidate should have strong technical knowledge, excellent problem-solving skills, and a passion for delivering exceptional customer service. We offer a competitive salary of $47,500 - $52,000 per year, based on experience and qualifications. This is a full-time, exempt, hybrid-remote position that can be located at one of our office sites in Ft. Wayne, IN; Waco, TX; Lino Lakes, MN; or Canfield, OH. For the right candidate, fully remote work is also an option.

We are looking for someone who is an independent problem solver with ace troubleshooting abilities, decision-making and analytical skills. If you thrive in a fast-paced environment and like to be busy, we encourage you to apply. Our team works collaboratively to provide first-class service to external customers, and we value process improvements and making something better today.



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