Device Operations Technician
3 weeks ago
Job Overview
We are seeking an experienced Device Operations Technician to join our IT support team. The primary responsibility of this role is to provide technical assistance and support to end users for hardware-related issues, with a focus on supporting specific devices such as Topaz signature devices, Ambir scan Driver's license scanners, Citizen thermal receipt printers, and various models of desktop printers.
About the Job
- You will diagnose and resolve basic hardware problems, install, and configure devices, and ensure timely resolution of incidents.
- TCP/IP knowledge and minimal Red Hat knowledge are required.
- The ideal candidate should have strong technical knowledge, excellent problem-solving skills, and a passion for delivering exceptional customer service.
Key Responsibilities
- Provide first-level technical support to end users regarding hardware-related issues.
- Detect and fix hardware-related problems related to supported devices.
- Install, configure, and deploy new hardware devices.
- Set up and support users with basic software applications, operating systems, and network connectivity on their devices.
- Troubleshoot TCP/IP-related issues and ensure proper network connectivity for the supported devices.
Salary Range
$45,000 - $50,000 per year.
Benefits
- A comprehensive benefits package, including medical, dental, vision, life, and disability coverage.
- Paid Time Off (PTO) and paid holidays, including your birthday off.
- A $1,000 employee referral program.
- 401(k) and 401(k) matching.
Requirements
- A high school diploma or equivalent; additional technical certifications or degrees are a plus.
- Proven experience in providing technical support in a Tier 1 or similar role, with specific experience supporting Topaz signature devices, Ambir scan Driver's license scanners, Citizen thermal receipt printers, and various models of desktop printers.
- Strong knowledge of computer hardware components, peripherals, and mobile devices.
- Familiarity with Windows and/or Mac operating systems and common software applications.
- Solid understanding of network connectivity, including TCP/IP, DHCP, and DNS.
- Minimal Red Hat knowledge to troubleshoot basic Linux-related issues.
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