Customer Service Representative
3 weeks ago
Job Summary
The Guest Service Agent plays a vital role in providing exceptional customer service to our guests at Limelight Hotels. As a key member of our team, you will be responsible for transporting guests to and from various local locations, while also providing assistance and support to the front desk as needed.
Key Responsibilities
- Pick up and deliver guests to various local locations as scheduled by the Front Desk.
- Familiarize guests with points of interest, restaurants, activities, and hotel facilities while transporting guests.
- Know about all daily hotel functions, locations, and times for appropriate guest direction.
- Maintain constant communication with Front Desk for itinerary changes and guest requests.
- Check inside and out of vehicles for cleanliness and perform routine maintenance tasks as needed.
- Report any problems with the vehicles to the Guest Services Manager.
- Fill out vehicle maintenance checklists as directed.
- Report all accidents accurately and fill out incident reports immediately.
- Assist the Front Desk in locating lost baggage through airlines and guest services desk at the airport.
- Drive safely at all times and adhere to all traffic laws and regulations.
- Perform other duties as assigned by the Guest Services Manager.
Requirements
To be successful in this role, you will need to possess excellent communication and customer service skills, as well as a strong attention to detail and ability to multitask. You will also need to be familiar with the local area and have a valid driver's license.
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