Community Development Coordinator

15 hours ago


Boston, Massachusetts, United States Action for Boston Community Development Full time
Job Overview

Action for Boston Community Development is seeking a highly detail-oriented individual to fill the role of Scheduler. This position is ideal for someone passionate about community development and skilled in scheduling and client services.

Key Responsibilities
  • Ensure clients are correctly scheduled for building assessments and post-work installation inspections.
  • Schedule, update, confirm, and cancel client appointments.
  • Answer client questions regarding their service appointment.
  • Provide instructions to clients, ensuring they are prepared for their service appointment.
  • Courteously receive incoming telephone calls and take messages as needed.
  • Schedule referral appointments and follow-ups.
  • Verify client details and inform clients of any uncovered fees.
  • Organize the scheduling calendar and ensure appointment calls are scheduled for an appropriate amount of time.
Requirements
  • A minimum of a high school diploma or equivalent and up to 12 months of experience is required.
  • Good communication skills by phone and email are required.
  • Proficient with Microsoft Applications.
  • Flexibility, initiative, and ability to work in a team required.
  • Ability to deal sensitively and effectively with individuals of diverse economic and cultural backgrounds.
Why Work with Us
  • Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
  • Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
  • Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
  • Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
  • A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
  • Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.


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