Sales Experience Director

7 days ago


Jacksonville, Florida, United States The Ware Group LLC Full time
Job Description

Estimated Salary: $85,000 - $110,000 per year.

Overview

The Ware Group LLC is a leading provider of HVACR products and services. We are seeking an experienced Sales Support Manager to join our team.

This role will be responsible for supporting and improving all aspects of the customer experience, ensuring satisfaction and loyalty throughout the customer lifecycle. The Sales Support Manager will play a pivotal role in assisting with the alignment of company sales strategies with customer service excellence.

Key Responsibilities:

  • Assist in developing and implementing strategies to improve customer interactions across multiple touchpoints and channels
  • Analyze customer feedback, surveys, and data to identify customer pain points and different ways to improve the customer experience
  • Collaborate with cross-functional teams to align customer experience efforts with business goals and objectives
  • Design, implement, and train customer service standards and inside sales guidelines to ensure consistent and exceptional service delivery

Requirements

To succeed in this role, you will need:

  • A High School or general education degree (G.E.D.) required with bachelor's degree in business administration, communications, or related field preferred
  • Certifications in customer experience management, such as Certified Customer Experience Professional (CCXP/CCEP/CCSP), are advantageous
  • Minimum of eight years in either internal or external sales in a retail or wholesale environment
  • Minimum of three years managing a customer service or sales team with direct reports

Benefits

We offer a comprehensive benefits package, including health, dental, and vision insurance, 401K with company match, tuition reimbursement program, employee wellness program, and more.

Why Choose Us?

The Ware Group LLC is an equal opportunity employer committed to diversity and inclusion. We provide a dynamic work environment and opportunities for professional growth and development.



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