Customer Experience Director
2 days ago
We are seeking a seasoned professional to lead our customer experience team as a Customer Experience Director at The UPS Store #3682 in Jacksonville, Florida. As a full-time director, you will develop and implement strategies to enhance customer satisfaction and loyalty.
About the Role
Responsibilities:
• Develop and implement customer-centric initiatives to drive sales growth and customer retention.
• Lead and manage a team of customer-facing professionals to deliver exceptional customer service.
• Collaborate with cross-functional teams to identify and resolve customer complaints and issues.
• Analyze customer feedback and metrics to inform business decisions and optimize customer experiences.
• Stay up-to-date with industry trends and best practices to remain competitive in the market.
Requirements
Worked with The UPS Store:
1. Proven track record of delivering exceptional customer experiences in a retail or customer service setting.
2. Strong leadership, communication, and interpersonal skills.
3. Ability to analyze complex data and make informed business decisions.
4. Proficient in Microsoft Office and other computer applications.
5. Knowledge of basic business and accounting principles.
6. Willingness to undergo a background check and drug screening.
Benefits
This position offers a competitive salary range of $60,000-$80,000 per year, plus comprehensive benefits and employee discounts at The UPS Store locations.
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