Industrial Battery Energy Storage Support Specialist

3 days ago

Fremont, California, United States Tesla Full time
Job Title: Industrial Battery Energy Storage Support Specialist

At Tesla, we are seeking a highly skilled Industrial Battery Energy Storage Support Specialist to join our team. As a key member of our operations team, you will be responsible for providing control and monitoring support for our industrial battery energy storage facilities.

Key Responsibilities:
  • Monitor battery system performance and availability to ensure contractual obligations are met
  • Handle after-hours customer escalations via our hotline system
  • Monitor and respond to alarms annunciated on our proprietary monitoring platform, communicating and escalating any issues to engineering and O&M teams
  • Act as the main point of contact for governing bodies regarding required shutdowns, or events affecting facility operation
  • Respond, communicate, and escalate abnormalities with our proprietary monitoring systems, including proposing improvements to increase the effectiveness of the monitoring system
  • Respond, communicate, and escalate any cybersecurity concerns
  • Prepare documentation for governing and regulatory bodies, such as NERC, ERCOT, BOA, etc.
Requirements:
  • Capable of working in a 24/7 environment, working 10-hour shifts, including weekends
  • Experience in a customer service environment
  • Grasps basic concepts of electricity (AC/DC, current, voltage, resistance, power, etc), and interpret electrical single line diagrams
  • Experience using Microsoft Word, Microsoft Excel
  • Excellent written and verbal communication skills
  • Ability to independently make decisions, and escalate when necessary
  • Enthusiasm for green technology
Benefits:
  • Competitive pay
  • Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
  • Family-building, fertility, adoption and surrogacy benefits
  • Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
  • Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
  • Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  • LGBTQ+ care concierge services
  • 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
  • Company paid Basic Life, AD&D, short-term and long-term disability insurance
  • Employee Assistance Program
  • Sick and Vacation time (Flex time for salary positions), and Paid Holidays
  • Back-up childcare and parenting support resources
  • Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
  • Weight Loss and Tobacco Cessation Programs
  • Tesla Babies program
  • Commuter benefits
  • Employee discounts and perks program

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