Retail Banking Representative

2 weeks ago


Beckley, West Virginia, United States First Community Bancshares Full time

Join Our Team at First Community Bancshares
At First Community Bancshares, we prioritize enhancing our community and fostering a positive impact through our dedicated banking services. Our commitment to 'community banking' allows our employees to engage in meaningful initiatives, including paid volunteer opportunities, matching contributions for charitable donations, and participation in local events. We also promote a comprehensive wellness program, encouraging our staff and their families to pursue healthier lifestyles with the support and resources they need.

Key Responsibilities:
The Client Relationship Specialist will:

  • Build and nurture strong relationships with clients, ensuring their inquiries are addressed promptly and effectively.
  • Educate clients about new banking solutions tailored to their needs.
  • Provide clients with detailed information regarding their accounts, including balances, statuses, and transaction histories.
  • Adhere strictly to all bank policies, procedures, and regulatory standards while performing job duties.
  • Safeguard clients' confidential information, using it solely for official purposes.
  • Enhance the banking experience by ensuring timely assistance and resolution of client issues.
  • Conduct engaging presentations on checking account options, leading to suitable account recommendations.
  • Promote the Tell-A-Friend program, enthusiastically distributing coupons during client interactions.
  • Assist clients in understanding both in-person and digital banking options, guiding them to choose their preferred channels.
  • Encourage the use of our customer convenience channels to improve technology adoption among retail and business clients.
  • Open new accounts and manage existing ones according to operational protocols, ensuring all necessary documentation is collected and archived.
  • Minimize deposit exceptions and address any issues swiftly to prevent account closure risks.

Qualifications:
To be considered for this role, candidates should possess:

  • A high school diploma or equivalent.
  • One to five years of experience in the banking sector.
  • Exceptional listening skills, with the ability to understand client needs and propose effective solutions.
  • A patient demeanor and a willingness to assist others in problem-solving while maintaining a positive outlook.
  • A proven track record of delivering outstanding customer service.
  • Proficiency in banking software and standard office applications.
  • Strong verbal and written communication abilities.
  • Excellent negotiation skills and the capacity to influence clients positively.
  • A keen attention to detail.
  • The physical ability to lift up to 25 pounds occasionally and to stand for extended periods.
  • The capability to work at a computer for prolonged durations.


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