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Customer Service Representative

2 months ago

Beckley, West Virginia, United States Chad Mann - State Farm Agent Full time
Position Overview

Are you a motivated and customer-focused individual who enjoys working with the public? If you answered yes to these questions, working for Chad Mann - State Farm Agent may be the career for you. Our agency markets only State Farm insurance and financial service products.

Key Responsibilities
  • Establish and maintain strong customer relationships, following up with customers as needed to ensure their needs are met.
  • Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-focused, needs-based review process to educate customers about insurance options and provide personalized recommendations.
  • Collaborate with the agent to establish and meet marketing goals, developing leads, scheduling appointments, and identifying customer needs.
  • Maintain a strong work ethic with a total commitment to success each and every day.
Benefits
  • Competitive hourly pay plus commission/bonus structure
  • Paid time off (vacation and personal/sick days)
  • Valuable experience in the insurance industry
  • Growth potential and opportunities for advancement within the agency
Requirements
  • Sales experience, preferably in outside sales or inside sales representative, retail sales associate, or telemarketing roles
  • A successful track record of meeting sales goals/quotas
  • Interest in marketing products and services based on customer needs
  • Excellent interpersonal and communication skills, both written and verbal
  • Enthusiasm for the role insurance and financial products play in helping people manage risk and achieve their goals
  • People-oriented and organized with strong self-motivation and attention to detail
  • Ability to learn and utilize computer functions, particularly Windows applications
  • Experience in a team environment and ability to multi-task
  • Ability to make presentations to potential customers and achieve mutually agreed upon marketing goals
  • Property and Casualty license, with the ability to obtain
  • Life and Health license, with the ability to obtain