Customer Service Associate for Parts
2 weeks ago
The Parts & Service Customer Service Associate at Ourisman Toyota of Richmond is responsible for a variety of tasks related to customer engagement, billing processes, and service support.
Key Responsibilities:
- Customer Engagement:
- Welcome customers in a friendly and professional manner at the service desk.
- Assist clients with inquiries regarding billing and payment options.
- Process cash, checks, and credit card transactions with precision.
- Provide receipts promptly and manage change accurately.
- Respond to customer inquiries and guide them to the appropriate department.
- Address customer complaints courteously and escalate unresolved issues to the appropriate personnel.
- Administrative Responsibilities:
- Keep organized records of service orders, invoices, and related documentation.
- Finalize invoices and ensure all balances are reconciled.
- Handle incoming calls and provide administrative support to the service and parts teams.
- Professional Standards:
- Uphold a professional appearance and conduct at all times.
- Maintain a clean and organized workspace.
- Qualifications:
- High school diploma or equivalent is preferred.
- Previous experience in customer service is advantageous.
- Strong computer skills; familiarity with MS Office Suite is a plus.
- A clean driving record is mandatory.
About Ourisman Automotive Group
Founded in 1921, Ourisman Automotive Group has expanded from a single Chevrolet dealership to over 17 locations, remaining family-owned and operated through four generations. Our commitment to customer satisfaction is unwavering, ensuring that every client leaves completely satisfied.
Benefits Offered
- Competitive Salary
- Opportunities for Career Advancement
- Comprehensive Medical, Dental, and Vision Plans
- 401(k) Retirement Plan
- Paid Time Off
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