Customer Service Representative for Parts
2 weeks ago
The Customer Service Representative for Parts & Service at Ourisman Toyota of Richmond is responsible for managing a variety of tasks associated with billing, payments, and customer support.
Core Responsibilities:
- Client Engagement:
- Welcome clients with a friendly and professional attitude at the service desk.
- Assist clients with inquiries regarding billing and payment procedures.
- Accurately process cash, checks, and credit card transactions.
- Provide receipts promptly and handle change as necessary.
- Respond to client questions and guide them to the correct department.
- Address client complaints courteously and escalate unresolved issues to the appropriate personnel.
- Office Management:
- Keep organized records of service orders, invoices, and other essential documents.
- Finalize invoices and ensure all outstanding balances are reconciled.
- Manage incoming calls and offer administrative support to the service and parts teams.
- Professional Standards:
- Uphold a professional appearance and conduct at all times.
- Maintain a clean and organized workspace.
- Required Qualifications:
- High school diploma or equivalent is preferred.
- Experience in customer service is advantageous.
- Proficient in computer skills; familiarity with MS Office Suite is a plus.
- A clean driving record is mandatory.
About Ourisman Automotive Group
Founded in 1921, Ourisman Automotive Group has expanded from a single Chevrolet dealership into a prominent automotive group with over 17 locations, still family-owned and operated by the fourth generation. Our commitment to customer satisfaction remains our top priority, ensuring that every client leaves completely satisfied.
Benefits Offered
- Competitive Salary
- Opportunities for Advancement
- Health, Dental, and Vision Insurance
- 401(k) Plan
- Paid Time Off
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