Customer Service Representative for Parts

2 weeks ago


Richmond Heights, Virginia, United States Ourisman Toyota of Richmond Full time
Job Overview

The Customer Service Representative for Parts & Service at Ourisman Toyota of Richmond is responsible for managing a variety of tasks associated with billing, payments, and customer support.

Core Responsibilities:

  1. Client Engagement:
    • Welcome clients with a friendly and professional attitude at the service desk.
    • Assist clients with inquiries regarding billing and payment procedures.
    • Accurately process cash, checks, and credit card transactions.
    • Provide receipts promptly and handle change as necessary.
    • Respond to client questions and guide them to the correct department.
    • Address client complaints courteously and escalate unresolved issues to the appropriate personnel.
  2. Office Management:
    • Keep organized records of service orders, invoices, and other essential documents.
    • Finalize invoices and ensure all outstanding balances are reconciled.
    • Manage incoming calls and offer administrative support to the service and parts teams.
  3. Professional Standards:
    • Uphold a professional appearance and conduct at all times.
    • Maintain a clean and organized workspace.
  4. Required Qualifications:
    • High school diploma or equivalent is preferred.
    • Experience in customer service is advantageous.
    • Proficient in computer skills; familiarity with MS Office Suite is a plus.
    • A clean driving record is mandatory.

About Ourisman Automotive Group

Founded in 1921, Ourisman Automotive Group has expanded from a single Chevrolet dealership into a prominent automotive group with over 17 locations, still family-owned and operated by the fourth generation. Our commitment to customer satisfaction remains our top priority, ensuring that every client leaves completely satisfied.

Benefits Offered

  • Competitive Salary
  • Opportunities for Advancement
  • Health, Dental, and Vision Insurance
  • 401(k) Plan
  • Paid Time Off


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