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Customer Service Associate

2 months ago

Richmond, Virginia, United States Woodfin Full time

Job Location: Richmond, VA

Position Type: Full-Time/Part-Time

Job Shift: Any

Job Summary:

As a Customer Service Associate, you will deliver exceptional service to every customer. The ideal candidate should possess a friendly demeanor, a positive outlook, and a proactive approach. This role requires the ability to thrive in a fast-paced environment, showcasing multitasking skills while adhering to safety protocols. Dependability, adaptability, and a commitment to providing top-notch customer service are essential.

Key Responsibilities:

  • Welcoming and assisting all customers.
  • Maintaining a tidy and organized workspace.
  • Addressing and resolving customer inquiries and complaints.
  • Ensuring a safe and clean shopping environment.
  • Managing cash levels in the register during customer transactions.
  • Counting and confirming cash transactions accurately.
  • Verifying customer age for alcohol and tobacco purchases.
  • Performing any additional tasks as required.

Qualifications:

Prior experience in cash handling is preferred but not mandatory.

Requirements:

  • Must be at least 16 years old.
  • Punctuality and reliability are essential.
  • Dependable transportation is necessary.
  • Ability to crawl, kneel, squat, and climb as needed.
  • Capability to lift up to 30 pounds regularly, without assistance.
  • Must be able to stand and walk for extended periods.

Benefits:

Woodfin is proud to offer a variety of benefits for its employees and their families, including:

  • A diverse, family-oriented company culture that promotes a healthy work/life balance.
  • A 401K plan with both Roth and Traditional pre-tax options, featuring a company match of 25% - up to 6% of your annual income.
  • Medical insurance coverage through multiple plan options.
  • Health Savings Account available through qualifying medical plans.
  • Dental and vision insurance coverage options.
  • Flexible Spending Account.
  • Tuition reimbursement programs.
  • Apprenticeship training opportunities.
  • Employee discounts on services.
  • Scholarship opportunities for employees and their immediate families.
  • Cross-training and career development opportunities.
  • Paid vacation and PTO available upon hire.
  • Employee Assistance Program.

At Woodfin, we are dedicated to fostering an environment of mutual respect and inclusion. We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, age, sex, national origin, gender, pregnancy, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All employment decisions will be based on merit, competence, performance, and business needs.