Patient Experience Improvement Strategist

5 days ago

Iowa City, Iowa, United States The University Of Iowa Full time
Job Title: Patient Experience Strategic Improvement Specialist

The University of Iowa Health Care Medical Center is seeking a highly skilled Patient Experience Strategic Improvement Specialist to join our team. As a key member of our Office of the Patient Experience, you will play a critical role in driving patient experience improvement and excellence across our health system.

Key Responsibilities:
  • Provide internal coaching to hospital-based leadership and staff to drive patient experience improvement and achieve patient experience-related goals.
  • Act as a mentor, trainer, and coach to assist leaders, faculty, and staff in patient experience aspects.
  • Coordinate all aspects of UI Health Care's Patient Experience Surveys, including development, maintenance, reporting, and data analysis/interpretation.
  • Develop a consultant/advisor relationship with assigned clinics and units to build and sustain a patient and family-centered focus and environment.
  • Apply process improvement concepts and methodologies to identify and address current service performance gaps.
  • Develop, review, interpret, and present standardized reports and custom reports in response to requests from Administration and other stakeholders.
  • Provide end-user training and assistance regarding reporting systems, data analysis/interpretation, and improvement strategy development.
  • Participate in the identification of service performance targets, strategic planning, and decision-making processes.
  • Serve as a liaison to UI Health Care personnel with regards to patient experience surveys.
  • Participate in departmental and/or intradepartmental committees.
Requirements:
  • A bachelor's degree in business, data analytics, healthcare administration, or a related field (or an equivalent combination of education and experience).
  • 3-5 years' related experience in coaching/training or data analytics (preferably related to patient or customer experience).
  • Experience organizing, analyzing, synthesizing, and displaying data to support effective decision making.
  • Superior written/verbal communication, interpersonal skills, and the ability to present information clearly and professionally to varying levels of individuals throughout the organization.
  • Excellent public speaking and/or teaching skills.
  • Proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, and Excel).
  • Ability to work independently and as a member of a team.
Desirable Qualifications:
  • A master's degree or Ph.D. in business, data analytics, healthcare administration, or a related field.
  • Demonstrated experience in data analytics, data management systems, and research.
  • Demonstrated proficiency in Tableau.
  • Experience in infographics (e.g., data dashboard design) is desired.
  • Experience in operations, performance improvement, or patient experience within a healthcare setting.
  • Previous experience in an academic medical center.
  • Some knowledge of University of Iowa Healthcare policies, procedures, and regulations.
Application Process:
  • Applicants must upload a current resume and a cover letter that clearly addresses how they meet the listed required and desired qualifications of this position.
  • Job openings are posted for a minimum of 14 calendar days.
  • Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check.
  • Professional references will be requested at a later step in the recruitment process.
  • This position is not eligible for University of Iowa sponsorship for employment authorization.

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