Customer Loyalty Strategist

6 days ago


Iowa City, Iowa, United States Erik Mickalson Agency Full time
Customer Loyalty Specialist

At Erik Mickalson Agency, we're seeking a skilled Customer Loyalty Specialist to join our team. As a key member of our agency, you'll play a vital role in building and maintaining strong relationships with our customers.

Key Responsibilities:
  • Develop and implement customer loyalty initiatives to drive retention and growth
  • Collaborate with the agency owner to establish and monitor customer satisfaction metrics
  • Manage customer touchpoints to ensure a seamless and personalized experience
  • Identify and communicate cross-selling opportunities to drive revenue growth
  • Stay up-to-date with industry trends and best practices to continuously improve our loyalty programs
Requirements:
  • Proven customer service experience with a focus on loyalty and retention
  • Excellent communication and interpersonal skills
  • Proficiency in Microsoft Office Suites and ability to learn new software applications
  • Ability to analyze data and metrics to inform business decisions
  • Coaching and training experience a plus

We offer a competitive hourly pay rate, plus commission and/or bonuses, as well as opportunities for advancement and professional growth. If you're passionate about delivering exceptional customer experiences and driving business results, we encourage you to apply for this exciting opportunity.



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