Collections Resolution Specialist
4 days ago
This role is responsible for resolving delinquencies and collecting payments from clients in a professional and courteous manner. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a strong attention to detail.
Key Responsibilities:- Resolve delinquencies and collect payments from clients
- Communicate with clients to understand their financial situation and develop a plan to bring their account current
- Work with clients to establish payment arrangements and negotiate settlements
- Document accounts and utilize system coding to ensure accuracy
- Maintain a strong knowledge of Bank policies and procedures
- High School Diploma or GED and 2 years of experience in Collections, Customer Service, or Financial services
- Preferred Education: Bachelor's degree
- Skill(s): Effective communication skills, ability to negotiate and collect, attention to detail, and ability to work in multiple systems simultaneously
First Citizens Bank offers a comprehensive benefits program to its full-time associates, including customized offerings to support families, however defined. This role is available for remote work and offers a hybrid schedule with Tuesdays and Thursdays as work-from-home days.
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Senior Collections Resolution Specialist
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Senior Collections Resolution Specialist
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