Maintenance Supervisor

1 day ago

WinstonSalem, North Carolina, United States Spectrum Full time
Job Summary

We are seeking a highly skilled Maintenance Supervisor to join our team at Spectrum. As a key member of our operations team, you will be responsible for overseeing the maintenance activities of our network infrastructure, ensuring the highest level of quality and reliability.

Key Responsibilities
  • Supervise a team of maintenance technicians to ensure efficient and effective maintenance activities
  • Oversee demand and preventative maintenance activities to maximize network integrity and reliability
  • Ensure adherence to company safety requirements and industry standards
  • Responsible for the hiring, training, development, and performance evaluation of team members
  • Actively support all efforts to simplify and enhance the customer experience
  • Supervise a team of maintenance technicians to meet customer expectations, technical quality, and safety standards
  • Actively support all efforts to optimize network performance and reliability to ensure continuous customer satisfaction
  • Ensure responsiveness and first-time resolution of line problem escalation work orders, while adhering to company quality and safety standards
  • Regularly observe and mentor employees regarding safety, quality, productivity, and individual growth
  • Coordinate and reinforce employee training to ensure current Technical Quality Assurance (TQA) standards are met
  • Perform practical field evaluations to verify technical competencies and safe practices
  • Ensure staff has and maintains necessary company-issued tools and equipment
  • Monitor current procedures and tests performed to ensure compliance with FCC standards
  • Plan, implement, and successfully complete small projects, including annual FCC testing, plant relocation projects, preventative maintenance programs, emergency restoration, etc.
  • Facilitate cross-functional communications and cooperation with Headend Inside Plant Operations, Construction, ROC, and other internal departments as needed
  • Effectively interface with third-party vendors
  • Operate Company vehicle in a safe and responsible manner
  • Adhere to industry-specific local, state, and federal regulations, as applicable
  • Instill knowledge of all company products and services
  • Maintain records and documents in accordance with company policies and procedures
  • Establish positive employee relations through effective communication and ongoing support
  • Know, understand, and follow company policy
  • Perform other duties as requested by manager
Requirements
  • Ability to read, write, speak, and understand English
  • Basic knowledge using software tools to support current operations
  • Knowledge in basic network devices and network appliances
  • Advanced knowledge of HFC Distribution Network
  • Moderate knowledge of IP Networks
  • Moderate knowledge of Headend operation and Customer Premise Network
  • Basic knowledge of Company products and services
  • Ability to drive Company vehicle in a safe and responsible manner
  • Ability to travel (including during inclement weather) to and from assigned territories and company facilities
  • Ability to work outside for extended periods in any season and/or during inclement weather
  • Ability to operate appropriate computer or test equipment associated with position (e.g., RF and Optical test equipment)
  • Valid driver's license with satisfactory driving record within Company required standards
Preferred Qualifications
  • Demonstrated leadership qualities
  • Supervisory or leadership experience
Working Conditions
  • Work indoors in confined space, poorly ventilated areas such as attics during extreme heat or cold
  • Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutions
  • Work in commercial or factory-type environments
  • Work outdoors in all kinds of weather and at all times of the day or night
  • Work performed near power lines and electricity
  • Work and travel in inclement weather
  • Some work may be performed in an office environment
  • Work performed at various heights above ground on telephone/power poles
  • Some out-of-town and overnight travel as the business needs dictate
  • Occasionally required to work overtime as the business needs dictate
  • Ability to work weekends as the business needs dictate
Physical and Mental Requirements
  • Ability to use all types of manual and powered handheld tools, such as drills, hammers, wrenches, screwdrivers
  • Ability to accurately take measurements and apply to position tasks
  • Ability to safely use weight-bearing equipment within the maximum weight limitations of that equipment (such as aerial lift, safety harness, gaffs, and ladders)
  • Ability to carry, climb, and operate extension ladder (approx. 32 feet high and 90 pounds)
  • Ability to perform job from high places (i.e., poles and roofs)
  • Ability to differentiate between different sizes and colors of wires
  • Ability to work with small components and wires to make cable connections
  • Ability to make cable connections in tight spaces by bending, reaching, twisting
  • Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including ladders, safety equipment, and tool belts
  • Ability to work while standing 50-70% of the time
  • Ability to use handheld communication devices and applications
Education and Experience
  • Associate's degree in electronics or related field, or equivalent work experience
  • Industry and vendor-specific certifications and training (NCTI, SCTE, BCT/E)

We offer a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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