Customer Service Representative

4 weeks ago


Amherst, Massachusetts, United States Citizens Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Teller - Part Time, you will be responsible for providing exceptional customer service and support to our customers in our lobbies.

Key Responsibilities
  • Greet customers and provide assistance with their financial needs
  • Demonstrate the use of our mobile app and ATMs to complete simple transactions
  • Create amazing experiences for our customers by providing personalized advice and solutions
  • Meet quarterly referral goals and confidently cash checks, process withdrawals and deposits
What We Offer
  • Meaningful work and relationships with colleagues and leadership
  • Commitment to community through volunteer opportunities and donation matching
  • Career opportunities, rewards, and upskilling through training and development resources
  • Exceptional benefits, including comprehensive health care coverage and 401K with corporate match
Requirements
  • High School degree or GED
  • Minimum of 1 year demonstrated customer experience, recommending and referring products and services
  • Strong listening and communication skills
  • Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
Preferred Skills/Experience
  • 6 months of experience processing transactions (cash and/or digital payments)
  • Motivates others through collaboration
  • Process-oriented, energetic, detail-oriented and ability to multitask effectively
Work Schedule

Hours per Week: 20
Work Schedule: Varies with branch needs and may include weekends and evenings

Pay Transparency

The salary range for this position is $17.00- $22.45 per hour. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.



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