Customer Service Sales Representative
2 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Sales Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our customers.
Key Responsibilities- Provide exceptional customer service and support to customers throughout their car-buying journey.
- Conduct vehicle condition assessments and communicate information to buyers to facilitate customer appraisals.
- Check in and receive vehicles, complete daily scanning and reconciliation of vehicle inventory, and perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
- Perform various administrative duties, including printing daily reports, maintaining transaction paperwork, and contacting finance companies regarding customer contracts.
- Create service appointments and review repair order invoices for retail service work performed, ensuring accuracy of documentation for billing.
- Demonstrate exceptional communication skills and ability to build strong relationships with customers and colleagues.
- Display confidence in self, the product, and CarMax, and balance the needs of the customer and the business when making decisions.
- Seek to fully understand and meet customer needs, and create win-win solutions to customer issues.
- Perform multiple duties in a high-energy, fast-paced working environment, and read, interpret, and transcribe data to maintain accurate records.
- Lift objects that weigh up to 25 pounds.
As a CarMax associate, you will have the opportunity to work in a dynamic and supportive environment, with a focus on customer satisfaction and team collaboration. We offer competitive pay, benefits, and opportunities for career growth and development.
CarMax is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
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Customer Service Sales Representative
2 weeks ago
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Customer Service Representative
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