Customer Service Representative

4 weeks ago


Amherst, Massachusetts, United States Citizens Financial Group, Inc. Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Citizens Financial Group, Inc. As a key member of our branch team, you will be responsible for providing exceptional service to our customers, helping them achieve their financial goals, and building strong relationships with our customers and colleagues.

Key Responsibilities:

  • Provide personalized advice and solutions to customers to meet their financial needs
  • Help customers with important financial decisions, such as building a business, buying a house, or paying for school
  • Meet quarterly referral goals and confidently cash checks, process withdrawals and deposits
  • Follow all financial policies and procedures, including proper cash handling, state and local laws and regulations

What We Offer:

  • Meaningful work and relationships with colleagues and leadership
  • Commitment to community through volunteer opportunities and donations to eligible 501(c)(3) organizations
  • Career opportunities, rewards, and upskilling through training, coaching, and career planning and development resources
  • Exceptional benefits, including comprehensive health care coverage, 401K with corporate match, tuition assistance, and more

Requirements:

  • High School degree or GED
  • Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
  • Strong listening and communication skills
  • Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
  • Ability to problem solve and provide solutions to customer issues
  • Customer-centric to deliver exceptional service
  • Comfortable with using digital technology to support the delivery of business goals
  • Ability to work branch hours, which can include weekends and evenings

How to Prepare:

  • Set aside 30-45 minutes for the self-guided assessment that includes questions and games
  • Find a quiet place to record and be camera-ready
  • You'll need a smartphone, tablet, or desktop computer with your camera and microphone enabled
  • You'll answer questions, with 1 minute to prepare, 3 minutes to respond, and 1 opportunity to re-record


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