Associate Personal Banker

3 days ago

Salt Lake, Utah, United States Quality Talent Group Full time
About the Role

We are seeking a highly motivated and customer-focused Associate Personal Banker to join our team. As a key member of our Consumer, Small & Business Banking division, you will play a critical role in delivering exceptional customer experiences and building strong relationships with our clients.

Key Responsibilities
  • Participate in proactive outreach to build relationships with customers and propose suitable products and services to help them achieve their financial goals.
  • Assist customers with basic requests related to account openings, service requests, and credit applications.
  • Work closely with managers to exercise judgment within defined policies and procedures.
  • Develop a deep understanding of our bank's products and services to effectively connect with customers' needs.
  • Interact with customers to demonstrate care and build trust.
  • Provide customers with suitable options for our products and services.
  • Refer customers' financial needs to other bankers and partners as necessary.
Requirements
  • 6+ months of customer-facing experience, or equivalent demonstrated through work experience, training, military experience, or education.
Preferred Qualifications
  • Customer service focus with experience handling complex transactions across multiple systems.
  • Experience proactively engaging with customers through outreach via phone or email.
  • Ability to educate and connect customers to technology and share the value of mobile banking options.
  • Ability to help customers succeed financially by offering introductions to additional team members as appropriate.
  • Experience working with others on a team to meet customer needs.
  • Experience fostering and developing strong customer relationships.
  • Ability to build strong relationships with internal partners.
  • Ability to follow policies, procedures, and regulations.
  • Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
  • Ability to interact with integrity and professionalism with customers and team members.
What We Offer

We offer a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. We are committed to diversity, equity, and inclusion in the workplace and welcome applications from all qualified candidates.

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