Senior Technical Operations Manager

4 weeks ago

New York, New York, United States CVS Health Full time

About the Role:

CVS Health is seeking a highly skilled and experienced Senior Technical Operations Manager to join our team. As a key member of our Technical Executive Leadership Team, you will be responsible for driving technical execution and performance to help people on their path to better health.

Key Responsibilities:

  • Monitor the health and performance of systems and applications, including setting up alerts to notify of any issues or anomalies.
  • Respond to incidents related to availability, performance, and resiliency promptly and effectively, diagnosing root causes, and implementing corrective actions to minimize downtime and impact on users.
  • Diagnose and troubleshoot issues with systems, applications, and related infrastructure to identify root causes and implement solutions.
  • Support and/or perform routine maintenance tasks such as applying patches, updates, and upgrades to ensure systems and applications are up to date and secure.
  • Maintain comprehensive documentation including procedures, configurations, and troubleshooting guides to facilitate efficient support and knowledge transfer within the team.
  • Collaborate with development teams to address recurring issues, deploy fixes, and implement improvements to prevent future incidents.
  • Proactively identify opportunities to optimize the performance and efficiency of systems and applications to meet service level agreements (SLAs) and improve user experience and implementing changes to improve the performance and efficiency of systems and applications, ensuring optimal resource utilization.
  • Monitor resource usage and forecasting future capacity requirements based on growth trends and usage patterns and implementing scalability measures to accommodate increased demand while maintaining performance and availability.
  • Manage changes to production environments, including reviewing and approving change requests, coordinating deployments, and conducting post-implementation reviews.
  • Collaborate with security teams to ensure that systems and applications meet security standards and compliance requirements, addressing any vulnerabilities or risks that could impact availability, performance, or resiliency.
  • Provide technical support and assistance to product and business groups acting as proxies to end-users experiencing issues with systems and applications, and escalating complex issues as needed.
  • Continuously evaluate and improve processes, tools, and technologies related to availability, performance, and resiliency to enhance system reliability, efficiency, resilience over time and to enhance the efficiency and effectiveness of production support activities.

Requirements:

  • 10+ years overall in Technology leadership position, including P&L, POA and Site leadership.
  • 8+ years leading Technical Operations, including Datacenter operations, Disaster Recovery, Network Operations and Multi-Cloud/Hybrid installations.
  • 5+ years leading Reliability Engineering, Performance Engineering, Systems Engineering or related disciplines.
  • 5+ years in leading Systems Engineering, including related disciplines in Systems Architecture and Systems Design.

Preferred Qualifications:

  • Prior experience in leading Information Security teams.
  • MBA and financial management, budgeting and capital planning experience.
  • Prior experience in ITIL framework.
  • AWS, Azure, GCP and Oracle cloud experience.

Benefits:

CVS Health offers a comprehensive benefits package, including medical, dental, and vision benefits, 401(k) retirement savings plan, Employee Stock Purchase Plan, fully-paid term life insurance plan, short-term and long-term disability benefits, and numerous well-being programs, education assistance, free development courses, CVS store discount, and discount programs with participating partners.

Equal Employment Opportunity:

CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

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