Assistant Manager

4 days ago

Novi, Michigan, United States Abercrombie & Fitch Co. Full time
About the Role

Abercrombie & Fitch Co. is seeking a highly motivated and results-driven Assistant Manager to join our team. As a key member of our store operations team, you will be responsible for driving sales results, providing exceptional customer service, and overseeing daily store operations.

Key Responsibilities
  • Customer Experience: Deliver outstanding customer service, ensuring a seamless shopping experience for our customers.
  • Drives Sales: Analyze sales data, identify opportunities, and implement strategies to drive sales growth.
  • OMNI Channel Fulfillment: Ensure seamless integration of online and offline channels, providing a consistent customer experience across all touchpoints.
  • Store Presentation and Sales Floor Supervision: Maintain a visually appealing store environment, ensuring a high level of sales floor supervision and merchandising.
  • Store & Stockroom Operations: Oversee daily store operations, including opening and closing routines, inventory management, and stockroom organization.
  • Staffing, Scheduling, and Payroll Management: Manage staffing levels, create schedules, and oversee payroll processes.
  • Training and Development: Provide coaching and training to sales associates, ensuring they have the skills and knowledge to deliver exceptional customer service.
  • Communication: Effectively communicate with store teams, management, and corporate partners to ensure seamless execution of business strategies.
  • Asset Protection: Identify and mitigate potential security risks, ensuring the safety and security of our customers and employees.
Requirements
  • Bachelor's degree or equivalent experience: A degree in business, retail, or a related field, or equivalent experience in a customer-facing role.
  • Strong problem-solving skills: Ability to analyze data, identify opportunities, and implement solutions to drive sales growth.
  • Inclusion & Diversity Awareness: Commitment to creating an inclusive and diverse work environment, where all employees feel valued and respected.
  • Ability to work in a fast-paced environment: Willingness to adapt to changing priorities and deadlines, while maintaining a high level of productivity and efficiency.
  • Team building skills: Ability to build and maintain strong relationships with store teams, management, and corporate partners.
  • Self-starter: Proactive approach to identifying opportunities and implementing solutions to drive business growth.
  • Strong interpersonal and communication skills: Ability to effectively communicate with diverse groups, including customers, employees, and management.
  • Drive to achieve results: Strong motivation to drive sales growth, improve customer satisfaction, and achieve business objectives.
  • Adaptability / Flexibility: Ability to adapt to changing priorities and deadlines, while maintaining a high level of productivity and efficiency.
  • Multi-Tasking: Ability to prioritize multiple tasks and responsibilities, ensuring seamless execution of business strategies.
  • Fashion Interest & Knowledge: Passion for fashion and retail, with a strong understanding of current trends and consumer behavior.
What We Offer
  • Competitive compensation and benefits: Comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) savings plan.
  • Opportunities for career advancement: We believe in promoting from within, offering opportunities for career growth and development.
  • Training and development: Ongoing training and development programs to ensure you have the skills and knowledge to succeed in your role.
  • Global team of like-minded individuals: Join a diverse and inclusive team of individuals who share your passion for fashion and retail.

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