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Client Relations Coordinator

2 months ago

San Ramon, California, United States British Swim School Full time

Position Title: Customer Experience Specialist

Employment Type: Full Time

About Us:

At British Swim School, we pride ourselves on being the leading swim education provider in the nation. As we continue to broaden our life-saving programs, we are eager to connect with enthusiastic, service-oriented individuals who are interested in joining our esteemed team.

Role Overview:

The Customer Experience Specialist is responsible for managing incoming and outgoing calls, ensuring robust customer relationships by addressing inquiries and concerns with efficiency and professionalism. This role also involves data entry and may require research skills to resolve customer issues. Strong communication skills and data entry proficiency are essential.

Key Responsibilities:

  • Engage with customers through various channels including phone, email, and in-person.
  • Respond swiftly to customer inquiries.
  • Address and resolve customer complaints effectively.
  • Gather and assess all pertinent information to address product and service inquiries.
  • Provide customers with pricing and delivery details.
  • Conduct customer verifications.
  • Establish new customer accounts.
  • Process orders, forms, registrations, and requests.
  • Organize workflow to meet customer deadlines.
  • Direct unresolved issues to the appropriate resources.
  • Manage customer accounts efficiently.
  • Maintain accurate records of customer interactions and transactions.
  • Prepare and distribute reports on customer activity.
  • Maintain customer databases.
  • Handle administrative tasks as required.
  • Follow up on customer interactions to ensure satisfaction.
  • Provide feedback on the effectiveness of the customer service process.

Qualifications:

  • High school diploma or equivalent.
  • Familiarity with relevant computer applications.
  • Proficient computer skills, including MS Office or similar software.
  • Typing proficiency.
  • Understanding of administrative procedures.
  • Strong numeric, oral, and written communication skills.

Essential Competencies:

  • Interpersonal skills.
  • Verbal and written communication skills.
  • Active listening abilities.
  • Problem analysis and resolution skills.
  • Attention to detail and accuracy.
  • Data collection and organization.
  • Customer service orientation.
  • Adaptability and initiative.
  • Ability to work under pressure.

What We Offer:

  • Flexible scheduling with shifts ranging from 4 to 5 hours, allowing for easy coordination with other commitments.
  • A welcoming and enjoyable work culture with mission-driven leaders who are committed to community engagement.
  • Opportunities for professional growth within a rapidly expanding organization.
  • Structured, paid training, including first aid certification as necessary.
  • Additional paid time off for birthdays.
  • Complimentary onsite parking.
  • A vibrant environment filled with joyful children.

Compensation: $22.00 per hour

Working at British Swim School is not just a job; it’s an opportunity to make a significant impact on a child's life. As a member of our team, you will play a vital role in your community, promoting water safety and fostering a love for swimming. While we cater to individuals of all ages, our primary focus is on preschool and elementary-aged children. We seek individuals who enjoy working with this age group and can create a comfortable atmosphere for parents. Experience with children is beneficial but not mandatory if you possess the right attitude. Comprehensive training in our unique British Swim School methodology will be provided.

We also have exciting roles within our Customer Service Team, dedicated to delivering the highest level of service in the industry. In these positions, you may interact with parents via phone or in-person, always striving to make everyone feel like part of the British Swim School family.