Front Desk Sales Associate
4 weeks ago
As a Front Desk Sales Associate at PF Miami Developers LLC, you will be responsible for providing exceptional customer service to our members, prospective members, and guests. Your primary goal will be to create a superior member experience in our Judgement Free Zone.
Key Responsibilities- Greet members and guests, assist with questions and concerns, and promote our Judgement Free Zone.
- Connect with members on the club floor, offer assistance, and show support in their fitness journeys while upholding club policies.
- Resolve member concerns and escalate to a Manager as needed.
- Answer phones in a friendly manner and assist callers with their inquiries.
- Perform membership-related functions, such as sign-ups, contact and billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
- Perform prospective member calls and tours, assessing their membership needs.
- Execute retail transactions with accuracy and drive sales goals.
- Regularly clean and sanitize all exercise equipment and Black Card spa amenities, including communal spaces and assigned areas.
- Ensure restrooms are clean and sanitized, stocked, and clutter-free by following the routine cleaning schedule.
- Perform a comprehensive walk of all club areas, quickly fix any safety or policy issues, and address cleanliness concerns.
- Promptly address maintenance and facility concerns, such as broken or missing equipment.
- 6-12 months of experience in a customer service environment is preferred.
- Must be 18 years of age or older.
- Willing to become CPR/AED certified (training provided by Planet Fitness).
- Basic computer proficiency.
- Continual standing and moving throughout the club to accomplish tasks during shift.
- Continual communicating in person or on the phone to exchange information during shift.
- Must be able to lift up to 50 pounds.
- Will encounter toxic chemicals during shift.
- Frequent cleaning and sanitizing of equipment and facilities.
- Moving self in different positions, including bending and twisting, to accomplish tasks.
- Medical benefits.
- Free Black Card Membership.
- 401(K) Savings Plan.
- Employee perks and discounts.
- Engaging team-building competitions and social events.
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