Application Support Specialist

2 days ago


Knoxville, Tennessee, United States Trimble Full time
About the Role

We are seeking a highly skilled Application Support Specialist to join our team at Trimble Construction. As a key member of our support team, you will be responsible for resolving complex customer-related software issues associated with the use of our accounting, payroll, and project management software.

Key Responsibilities
  • Assist customers with software systems, including troubleshooting, explaining technical language, and investigating to understand customer issues.
  • Develop solution guides to explain troubleshooting steps and common solutions for colleagues and customers to use.
  • Communicate technical concepts clearly to individuals with varied backgrounds and skill levels.
Requirements
  • Bachelor or Associate degree in business, accounting, or other relevant discipline, or equivalent prior customer support experience.
  • Understanding of general business, accounting, and payroll principles.
  • Demonstrated customer service and problem-solving skills.
  • Excellent written and verbal communication skills.
About Trimble

Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. Our Construction Division provides technology solutions that make it easier than ever for construction customers to accelerate project processes and team productivity through each stage of construction.

What We Offer
  • Comprehensive core benefits, including medical, dental, vision, life, disability, time off plans, and retirement plans.
  • Opportunities for career development and growth.
  • A diverse and inclusive work environment.

We are an equal opportunity employer and welcome candidates from diverse backgrounds. If you are passionate about software and customer support, and want to work for a company that values collaboration and innovation, we encourage you to apply.



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