Medical Customer Service Representative

4 days ago


Waterloo, Iowa, United States Biolife Plasma Services Full time
About the Role

We are seeking a highly motivated and detail-oriented Medical Customer Service Representative to join our team at BioLife Plasma Services. As a Medical Customer Service Representative, you will play a critical role in ensuring the safety and satisfaction of our donors, while also contributing to the success of our plasma donation center.

Key Responsibilities
  • Screen new and repeat donors to ensure their eligibility to donate plasma
  • Take and record donor vital signs and finger stick results
  • Use our Donor Information System to prepare donor charts and maintain accurate records
  • Coordinate donor compensation and identify opportunities for continuous improvement
  • Provide exceptional customer service to our donors, including answering questions and addressing concerns
Requirements
  • High school diploma or equivalent
  • Ability to walk and/or stand for the entire work shift
  • Will work evenings, weekends, and holidays
  • Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
  • Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
  • Fine motor coordination, depth perception, and ability to hear equipment from a distance
  • 1 or more years minimum experience working in a customer or patient-facing role is helpful
What We Offer
  • Competitive hourly wage
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • A 401(k) plan and company match
  • Short-term and long-term disability coverage
  • Basic life insurance
  • Tuition reimbursement program
  • Paid volunteer time off
  • Company holidays
  • Well-being benefits
About BioLife Plasma Services

BioLife Plasma Services is a leading provider of plasma-based therapies, committed to transforming patient care through the development of novel specialty pharmaceuticals and best-in-class patient support programs. We are a patient-focused company that inspires and empowers our employees to grow through life-changing work.



  • Waterloo, Iowa, United States Domino's Franchise Full time

    **Job Summary**At Domino's Franchise, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service to our clients.**Key Responsibilities:**Take orders from customers in a courteous and professional manner.Enter...


  • Waterloo, Iowa, United States Caesars Entertainment Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Caesars Entertainment. As a key member of our Reward Center team, you will be responsible for providing exceptional guest service, handling cash transactions, and ensuring a positive experience for our patrons.Key...


  • Waterloo, Iowa, United States Vallen Distribution, Inc. Full time

    About Vallen Distribution, Inc.Vallen Distribution, Inc. is a leading provider of flexible supply chain solutions, dedicated to delivering exceptional value to our customers, supply partners, and associates.Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team. As a key member of our procurement team, you will be...


  • Waterloo, Iowa, United States Vallen Distribution, Inc. Full time

    About Vallen Distribution, Inc.Vallen Distribution, Inc. is a leading provider of flexible supply chain solutions, dedicated to delivering exceptional value to our customers, suppliers, and associates.Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our procurement team, you will be...


  • Waterloo, Iowa, United States POS Professional Office Services Full time

    Job OverviewAt POS Professional Office Services, we are seeking a highly skilled Customer Support Specialist to join our Customer Care/Sales Support Department. As a key member of our team, you will play a vital role in providing exceptional customer experiences by identifying customer needs and promoting our customized print and electronic...


  • Waterloo, Iowa, United States TJX Companies Full time

    Join Our Team at TJ MaxxAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Loss Prevention Customer Service Associate. As a key member of our store team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers, and supporting the loss...


  • Waterloo, Iowa, United States POS Professional Office Services Full time

    Position OverviewPOS Professional Office Services, Inc. is a leading national healthcare communications firm dedicated to enhancing patient engagement through innovative print and digital solutions. We are seeking a Customer Support Specialist to join our Customer Care/Sales Support team.This role is pivotal in ensuring a seamless customer experience by...


  • Waterloo, Iowa, United States Planet Fitness Full time

    Job SummaryThe Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. We are hiring team members that have availability any between the hours of 4:00pm - 9:00pm, weekdays.Key Responsibilities:Customer Service:...


  • Waterloo, Iowa, United States iStaff Pros Full time

    Key ResponsibilitiesWe are seeking a dedicated and customer-focused professional to join our team as a Customer Service Representative at iStaff Pros.Primary Objectives:Act as the primary point of contact for clients, providing exceptional service and support with their insurance needs.Interact with clients to address inquiries and provide assistance in a...


  • Waterloo, Iowa, United States Gubbels Heating and Air Conditioning Full time

    About Gubbels Heating and Air ConditioningWe are a values-based company that is passionate about delivering exceptional customer experiences. As a leading provider of heating and air conditioning services, we are committed to excellence and results-driven approach.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team...


  • Waterloo, Iowa, United States Warren Transport, Inc. Full time

    About Warren Transport, Inc.We are a leading transportation solutions provider located in the Midwest region of the United States.Job SummaryWe are seeking a highly motivated and results-driven Logistics Sales Representative to join our team. As a Logistics Sales Representative, you will be responsible for prospecting potential customers, building and...


  • Waterloo, Iowa, United States POS Professional Office Services Full time

    Position OverviewPOS Professional Office Services is a leading provider in healthcare communication solutions, specializing in print and digital services designed to enhance patient engagement. We are on the lookout for a dedicated Customer Support Specialist to join our Customer Care/Sales Support team.This role is essential in ensuring a seamless customer...


  • Waterloo, Iowa, United States Gubbels Heating and Air Conditioning Full time

    Lead Customer Service Representative Are you eager to join a mission-driven organization that values its principles, where you will be encouraged to develop and empowered to perform your role with excellence while achieving results? Our ideal candidate is someone who genuinely enjoys interacting with others, possesses exceptional communication and data...


  • Waterloo, Iowa, United States Gubbels Heating and Air Conditioning Full time

    Lead Customer Service Representative Are you eager to join a values-driven organization that is passionate about its mission? Do you seek an environment where you can grow, take ownership of your role, and achieve outstanding results? We are looking for a candidate who genuinely enjoys interacting with others, possesses excellent communication and data...


  • Waterloo, Iowa, United States American Telephone and Telegraph Company Full time

    Job SummaryWe are seeking a highly motivated and results-driven Field Sales Representative to join our team at American Telephone and Telegraph Company. As a Field Sales Representative, you will be responsible for building and maintaining relationships with existing customers, identifying new business opportunities, and driving sales growth.Key...

  • Custom Applicator

    4 weeks ago


    Waterloo, Iowa, United States GROWMARK, Inc. Full time

    The FS brand represents a standard of excellence for agricultural and energy-related products. It's the people who represent the FS brand that set it apart. As local cooperatives, FS Companies believe it is their responsibility to ensure that our earth, our communities, and businesses perform together, sustainably. FS Companies are committed to ensuring the...


  • Waterloo, Iowa, United States Warren Transport, Inc. Full time

    About Warren Transport, Inc.Warren Transport, Inc. is a leading transportation solutions provider based in Waterloo, Iowa. With a rich history dating back to 1949, we have established ourselves as a trusted partner for businesses seeking reliable and efficient logistics services.Job SummaryWe are seeking a highly motivated and results-driven Freight Sales...


  • Waterloo, Iowa, United States MercyOne Full time

    Job SummaryWe are seeking a highly skilled Patient Account Representative to join our team at MercyOne Northeast Iowa. As a Patient Account Representative, you will be responsible for registering and billing patients for medical services, ensuring accurate and timely claims processing.Key ResponsibilitiesRegister patients for medical services and obtain...


  • Waterloo, Iowa, United States Affinity Executive Search Full time

    Insurance Customer Service RepresentativeSalary Range: $30,000 - $45,000Company: Affinity Executive SearchWe are currently seeking an Insurance Customer Service Representative to join our team. This role is essential in providing exceptional support to our sales and service teams, ensuring that our Property and Casualty clients receive timely and...


  • Waterloo, Iowa, United States Gubbels Heating and Air Conditioning Full time

    Lead Customer Service Representative Are you eager to join a values-driven organization that is passionate about its mission? Here, you will have the opportunity to grow professionally while enjoying the freedom to excel in your role and achieve results. We are seeking an ideal candidate who genuinely enjoys interacting with people, possesses exceptional...