Customer Service Liaison

1 week ago


Waterloo, Iowa, United States iStaff Pros Full time
Key Responsibilities

We are seeking a dedicated and customer-focused professional to join our team as a Customer Service Representative at iStaff Pros.

Primary Objectives:

  • Act as the primary point of contact for clients, providing exceptional service and support with their insurance needs.
  • Interact with clients to address inquiries and provide assistance in a timely and professional manner.
  • Handle client questions regarding insurance policies, coverage, and claims in a clear and concise manner.
  • Efficiently process policy changes, renewals, and updates to ensure seamless customer experiences.
  • Collaborate with team members to ensure a smooth and efficient customer service experience.

Requirements:

  • Prior experience in customer service within the insurance industry is preferred.
  • Strong communication and organizational skills are essential for success in this role.
  • Ability to handle challenging situations with empathy and professionalism.
  • Proficiency in customer service software and insurance management systems is required.

Benefits:

  • Competitive hourly wage with commission and bonus opportunities.
  • Health insurance coverage and paid time off.
  • Reimbursement for licensing, continuing education, and product training.
  • Potential for career advancement within the company.

This is a full-time, permanent position with our insurance agency, offering a dynamic and supportive work environment.



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