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Head of Client Services

2 months ago

Waterloo, Iowa, United States Gubbels Heating and Air Conditioning Full time
Lead Customer Service Representative

Are you eager to join a values-driven organization that is passionate about its mission? Here, you will have the opportunity to grow professionally while enjoying the freedom to excel in your role and achieve results.

We are seeking an ideal candidate who genuinely enjoys interacting with people, possesses exceptional phone and data entry skills, is proactive, and thrives on success. If this resonates with you, we invite you to consider becoming part of our dedicated team as our Lead Customer Service Representative.

In addition to collaborating with a fantastic group of individuals who are invested in your success, you will enjoy a range of benefits, including:
  • Competitive wages starting at $20/hr with performance incentives
  • Comprehensive medical and dental coverage
  • Generous Paid Time Off along with major holidays compensated
  • Regular celebrations, meals, events, and recognition programs
  • Daily leadership training across the company
Your Responsibilities:
  • Ensure daily call quotas are met efficiently.
  • Welcome all visitors to our facility in a manner that reflects our core values.
  • Handle incoming customer calls and accurately schedule appointments in our system.
  • Make outbound calls to optimize scheduling as necessary.
  • Support fellow team members in achieving shared objectives.
  • Oversee our Club Membership program.
Qualifications for Success:
  • Proficiency in Microsoft Office applications
  • Strong customer service and phone communication skills
  • Excellent organizational abilities with a proven capacity to multitask
  • Track record of delivering quality and accurate results
  • Genuine care and consideration for colleagues and external customers alike