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Customer Service Representative

2 months ago

Waterloo, Iowa, United States Vallen Distribution, Inc. Full time
About Vallen Distribution, Inc.

Vallen Distribution, Inc. is a leading provider of flexible supply chain solutions, dedicated to delivering exceptional value to our customers, suppliers, and associates.

Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our procurement team, you will be responsible for providing exceptional service to our customers by purchasing products, goods, and materials that meet our high standards of quality, pricing, and delivery.

Key Responsibilities
  • Procurement Activities
    • Perform procurement activities to ensure customer demand for products and materials is met and aligned with our purchasing strategies.
    • Assess existing orders to determine action for expediting or de-expediting for optimal delivery.
    • Place purchase requisitions and vendor purchase orders.
  • Vendor Management
    • Research, assess, and make recommendations for vendors and/or specific items of request to ensure they comply with specifications and meet customer quality, pricing, and delivery standards.
    • Monitor the quality and timeliness of products and materials supplied; may coordinate the return of damaged goods and/or replacement items.
  • Communication and Relationship Building
    • Follow-up on the status of purchase orders with vendors to ensure timely delivery; and communicate status of orders with customers.
    • Communicate with vendors to resolve problems with timeliness and product quality.
    • Maintain and cultivate relationships with one or more suppliers, vendors, and assigned customers.
  • Account Management
    • Research and resolve account payables nonconformance with suppliers.
    • Identify opportunities for and document customer cost savings.
  • Adherence to Company Policies
    • Follow all Vallen Distribution, Inc. and customer Standard Operating Procedures.
    • Adhere to operating practices; ensure worksite is professional, clean and neat always.
Requirements
  • Education and Experience
    • High school diploma or equivalent. 1+ years of experience in the field of Procurement preferred.
  • Skills and Abilities
    • Excellent customer service.
    • Computer skills and aptitude to learn the various Enterprise Resource Planning (ERP) and Inventory Management applications.
    • Self-starter with the ability to work independently.
    • Strong attention to detail and accuracy.
    • Demonstrated strong attention to detail, organizational and execution skills.
    • Proficiency with MS-Office products.
    • Strong verbal and written communication skills.
Work Environment and Physical Demands
  • Long periods of time working on a computer and performing repetitive key-boarding activities.
  • Work may be in a manufacturing environment and could have exposure to dirt, smoke, heat, cold, etc.
  • Safety protection may be required while in the customer's facility (hand, foot, and eye or other as dictated by the customer's safety protocols).
  • Overtime hours may be required with little advanced notice.