Field Support Representative

3 weeks ago

San Leandro, California, United States Econolite Full time
About Econolite

Econolite is a leading innovator of Intelligent Transportation System (ITS) solutions, products, and services. Our mission is to create a safer, connected world through the advancement of connected and autonomous vehicles, smart cities, and cybersecurity.

Job Summary

We are seeking a highly skilled Field Support Representative to join our team. As a Field Support Representative, you will provide technical support to local and regional sales offices in all technical aspects of Econolite Control Products and Econolite Systems in Southern California.

Key Responsibilities
  • Assist the sales team by uncovering customer needs and providing leads for follow-up
  • Support the sales process by presenting solutions and technical information to customers
  • Effectively communicate between Econolite's support channels and distribution network
  • Exhibit a strong knowledge of theory, principles, practices, materials, and equipment of traffic signal operations, telecommunications, and other aspects of Intelligent Transportation Systems
  • Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
  • Support industry trade events by installing Econolite solutions and providing technical sales information to customers and prospects
  • Proficient in traffic installation at the cabinet level
  • Train and mentor FSRs with respect to products, installation, troubleshooting, and interpreting plans and specifications
  • Use sound judgment, reasoning, and logic to execute tasks
Requirements
  • A minimum of two-year degree in electronics or comparable work experience; four-year degree preferable
  • Valid Driver's license and clean driving record
  • Computer literacy in Microsoft Office Suite, Windows or Max OS X, Microsoft Dynamics CRM or other CRM system, and Document daily activities in Microsoft Dynamics CRM
  • Able to pass IMSA Traffic Signal Field Technician certification (IMSA Level 2) within six months of hire
  • Ability to read, analyze, and interpret electronic schematics, engineering drawings, user manuals, and technical documents, and troubleshooting guides
  • Ability to effectively present information and respond to questions from groups of managers, customers, and the general public
Physical Requirements
  • Must be able to stand, walk, squat, and bend at the waist for extended periods of time
  • Safety-sensitive position—will be required to work at busy traffic intersections
  • Required to drive up to five hours a day; ability to lift and carry up to 40 pounds
  • May work in various, changing outdoor weather conditions, i.e. rain, heat, snow, etc.
Business Travel

Extensive business travel within assigned district. Occasional travel outside of assigned district in support of Area or National requirements

Compensation

The base pay range for this full-time position is $55.00 per hour plus benefits. Pay ranges are determined by various factors, including role, experience, and location. The pay range displayed reflects the minimum and maximum target for new hire base pay rates for this position.

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