Field Support Representative

4 weeks ago

San Diego, California, United States Canon Business Process Services Full time
Job Summary

We are seeking a highly organized and detail-oriented Field Support Representative to join our team at Canon Business Process Services. As a Field Support Representative, you will be responsible for providing administrative support to our clients, ensuring seamless day-to-day operations, and delivering exceptional customer service.

Key Responsibilities
  • Customer Service
    • Ensure total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships.
  • Mail and Package Handling
    • Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames.
    • Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations.
    • Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable).
    • Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines.
    • Log and deliver incoming overnight packages within established time frames.
    • Log outgoing and incoming items as required and review for accuracy/completeness.
  • Supplies, Copying, Faxing, and Administration
    • Organize and distribute supplies to clients. Verify and log orders upon delivery. Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers).
    • Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc.
    • Estimate runtime on the small to medium photocopy jobs. Check all copies produced for quality and accuracy. Produce bound copies of work when requested. Deliver and pick up copy jobs.
    • May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings.
    • Operate facsimile machines; send and receive facsimiles. Keep complete and accurate logs of incoming and outgoing facsimiles. Where appropriate, generate activity and confirmation reports, and call the receiver to confirm receipt as necessary.
    • Perform other administrative duties from inserting, copying and photocopying to faxing as needed.
  • Additional Responsibilities
    • May possibly perform any of the following functions at the direction of the Site Manager:
      • Set up and maintain client's kitchen areas and conference rooms, order food and make coffee.
      • Provide reception work such as answering telephones, taking messages and greeting visitors.
      • Move boxes, supplies or furniture; replace light bulbs.
      • May be requested to perform document scanning.
      • Prepare outgoing items for shipping.
      • Additional responsibilities that other employees at that site do not perform.
  • Qualifications
    • High school diploma or equivalent
    • 1-3 years' experience working in a mailroom or professional office environment
    • Capable of performing the basic job functions under general direction
    • Basic knowledge of metering, weighting, logging and other shipping procedures
    • Basic computer skills required
    • Able to perform routine and some more complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, etc.) with general direction
    • General supervision and instructions given for routine work and detailed instructions given for new activities or special assignments
    • Contacts may occasionally be outside own department
    • Contacts involve the exchange of information or data requiring some explanation or interpretation
    • Excellent customer service, professional attitude and appearance are a must
    • Ability to work overtime & meet deadlines
    • Adherence and support of CBPS Core Values: Focusing on Results & Customers, Be Innovative and Quality Driven and Performing Ethically
    Working Conditions

The Field Support Representative will work in a fast-paced office environment, requiring the ability to multitask and prioritize tasks effectively. The position involves heavy travel (up to 75%), and requires either reliable public transportation or a clean driving record and a personal vehicle. Business travel expenses will be reimbursed.

What We Offer

We offer a competitive salary and benefits package, comprehensive training and development programs, and a company focused on creating a positive work and client environment. Employee discounts on entertainment, products, and services nationwide are also available.

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