Customer Service Agent
2 weeks ago
Company: Think Tell Junction
Location: Los Angeles, CA
Job Type: Full-Time (40 hours per week)
Salary: $37,500 to $43,500 per year
About Us: At Think Tell Junction, we recognize the importance of effective communication in today's dynamic environment. We are excited to offer you a chance to be part of a team where every interaction is meaningful and impactful. Our organization is dedicated to fostering creativity, teamwork, and the essence of communication.
Job Overview: We are looking for a courteous and professional Call Center Representative to become a vital part of our organization. In this position, you will serve as the initial point of contact for our clients, addressing inquiries, supplying information, and resolving issues promptly and effectively. Your contribution is essential in ensuring that each customer experience is positive and memorable.
Key Responsibilities:
- Respond to incoming calls and assist customers with their inquiries.
- Deliver precise information regarding our offerings and services.
- Address customer concerns and escalate complex issues to the relevant department.
- Keep thorough and accurate records of customer interactions.
- Follow up with clients to confirm that their issues have been resolved satisfactorily.
- Aim to meet or surpass performance benchmarks and customer satisfaction metrics.
- Stay informed about product knowledge and company updates.
- Work collaboratively with colleagues to enhance processes and improve the customer experience.
- High school diploma or equivalent.
- Prior experience in a call center or customer service role is advantageous.
- Exceptional communication skills, both verbal and written.
- Strong problem-solving skills and attention to detail.
- Ability to thrive in a fast-paced environment and manage multiple tasks.
- Proficient in using computer systems and software.
- A positive demeanor and a strong work ethic.
- Capability to remain calm and professional under pressure.
- Competitive salary ranging from $37,500 to $43,500 per year.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for career growth and advancement.
- Supportive and collaborative work environment.
- Comprehensive training program to ensure your success.
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