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Guest Service Agent

3 months ago

Los Angeles, California, United States Hilton Los Angeles Airport Full time

Hilton Los Angeles is looking for their next Guest Service Agent to join their front desk team If you are passionate about customer service and want to elevate your career in the hospitality industry this is a wonderful opportunity to join a dynamic team.

This 1,234-room hotel is conveniently located near the airport and stadiums. Here you will enjoy great perks such as best in-class benefits package, discounted parking, free meal during shift PLUS Hilton room discounts for you and your family worldwide Come see why we are named #1 World's Best Workplace by Fortune Magazine and Great Place to Work

The ideal candidate for this role will possess:

  • Flexible availability to work.
  • Is a team player and willing and able to cover all shifts as needed.
  • At least 1 year of customer service is required.
  • 6 months of hotel front desk experience, preferred
  • Previous experience in handling cash/credit card transactions
  • High school diploma or equivalent is required
  • Proven ability to work in a fast pace environment.

Classification: Full-Time

Hourly Rate Range: $25.34-$25.34

Schedule: Open Availability required with possibility of overnight/graveyard shifts

What Will I Be Doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her.
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
  • Receive, input, retrieve and relay messages to guests.

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Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

Hilton LAX is and Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity. The Employer will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.

Hourly: The hourly rate is $25.34 and is based on applicable and specialized experience and location.

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Source: Hospitality Online