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Customer Service Representative

2 months ago

Los Angeles, California, United States NRG Clean Power Full time
Job Overview

We are seeking a highly skilled Customer Service Advocate to join our team at NRG Clean Power. As a key member of our organization, you will play a vital role in delivering exceptional customer service and promoting a culture of excellence throughout the company.

Key Responsibilities:

  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Provide timely and effective resolution to customer complaints and issues
  • Collaborate with cross-functional teams to identify and address customer pain points
  • Stay up-to-date with industry trends and best practices in customer service
  • Contribute to the development of service procedures, policies, and standards
  • Lead and mentor customer service agents to ensure they have the skills and knowledge needed to excel in their roles
  • Monitor and analyze customer feedback and metrics to inform service improvements
  • Ensure compliance with company policies and procedures

Requirements and Qualifications:

  • Proven experience in customer service or a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong analytical and problem-solving skills
  • Proficiency in customer service software and tools
  • Knowledge of industry trends and best practices in customer service
  • Ability to think strategically and lead others

About NRG Clean Power:

We are a leading provider of clean energy solutions, dedicated to changing the way electricity is produced, consumed, and stored. Our mission is to create a sustainable future for our customers and the environment. We are committed to delivering exceptional customer service and building long-term relationships with our customers.