Customer Service Representative
4 days ago
About the Role:
We are seeking a highly skilled and compassionate Customer Service Representative to join our team at VCA Animal Hospitals. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and their pets.
Key Responsibilities:
- Fielding phone calls and responding to client inquiries in a timely and professional manner
- Scheduling appointments and managing client schedules
- Responding to client emails and resolving any issues or concerns
- Monitoring online food and prescription requests
- Providing excellent customer service and ensuring a positive experience for our clients
Requirements:
- High school diploma or equivalent required
- At least one year of receptionist/administrative experience
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Love for animals and a desire for quality customer service
What We Offer:
- Competitive compensation package
- Comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days
- 401(k) plan
- Generous employee pet discounts
Equal Opportunity Employer:
VCA Animal Hospitals is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity and promotes equal opportunities for all employees.
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