Network Support Specialist
7 days ago
At Pencor Services Inc, we are seeking a highly skilled Services Specialist to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our customers in Pennsylvania and New Jersey.
Responsibilities:- Provide remote and onsite customer support for Microsoft virtual environments, Cloud backups, and other MSP related services.
- Design and install LANs and Windows-based domains.
- Offer pre-sales support, participating in sales calls to assist with the technical aspects of the sale and ensuring customer technical requirements are met.
- Design, support, and install wired and wireless networks.
- Install and support Microsoft Systems and services.
- Interface with customers' other hardware and software vendors to identify and resolve problems.
- Perform basic project management.
- Provide customer training and guidance as required.
- Document service activities, accurately account for inventory of service parts, and keep internal customer-related information up to date.
- Associate degree in a related field combined with 3 years minimum industry experience and certifications or 5+ years' minimum experience supporting SMB, enterprise data, and communications environments.
- Current MCSE and Cisco Certifications preferred.
- Established residency in Pennsylvania.
- Valid PA Driver's License and good driving record.
- VMWare or Hyper-V Experience.
- Previous experience with the design and implementation of clustered server environments, virtual environments, and management of MS Cloud services.
- Extensive experience with Active Directory as well as hosted and on-premise applications.
- Proven experience supporting L2/L3 networks in SMB and enterprise environments.
- Knowledge of wireless system design and support up to and including 802.11AC standards.
- General knowledge of the full range of products and capabilities typically found in an SMB environment.
- Expertise and practical experience with Microsoft server products, clustered Hyper-V environments, VMware, and vSAN technologies recommended.
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