Music Technology Support Specialist

9 hours ago


MA United States Berklee College of Music Full time
Job Summary

We are seeking a highly skilled Music Technology Support Specialist to join our team at Berklee College of Music. The successful candidate will provide technical support for a variety of music technology equipment, systems, and software, as well as troubleshoot and resolve technical issues in a fast-paced lab environment.

Key Responsibilities
  • Provide technical support for music technology equipment, systems, and software, including synthesizers, MIDI controllers, audio interfaces, and network audio systems.
  • Troubleshoot and resolve technical issues in a fast-paced lab environment, including issues with computer systems, music technology software, and audio and video components.
  • Collaborate with Distributed Systems and Technical Maintenance teams to document and follow up on technical issues.
  • Conduct semesterly software and hardware testing, including executing test plans, documenting results, and updating technical support techniques for new installations.
  • Participate in project teams for implementation of various technology-related projects, such as room upgrades and new technology rollouts.
  • Provide support for events occurring in the technology facilities, including setup, operation, troubleshooting, and breakdown of technology equipment.
  • Supervise student employees during scheduled shifts and train new student employees on policies, day-to-day procedures, and troubleshooting methods.
Requirements
  • B.A. in Music Technology or an undergraduate degree in a similar music technology program.
  • 1-2 years of work experience, preferably in a music technology technical or support role.
  • Experience working at a higher education institution or within online education is preferred.
Preferred Qualifications
  • Understanding of sound design and synthesis, including modular and hardware synthesizers.
  • Familiarity with video creation and editing, and/or screen capture software such as iMovie, Final Cut Pro X, Premiere Pro, or ScreenFlow.
  • Familiarity with advanced curricular software such as Max/MSP/Jitter, Csound, Adobe Creative Suite preferred.
  • Familiarity with DJ equipment (mixers, turntables, CDJs).
  • Familiarity with soldering.
  • Experience with Workday, Colleague, and Informer.
Berklee College of Music is an Equal Opportunity Employer

Berklee College of Music is committed to diversity, equity, and inclusion. We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity.



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