Data Center Operations Specialist

4 weeks ago


Ashburn, Virginia, United States QTS Realty Trust , Inc. Full time
Job Summary

The Data Center Operations Specialist is responsible for the installation, repair, and maintenance of IT, electrical, mechanical, and plumbing/piping equipment, machinery, and controls located in the interior and exterior of the building.

This role monitors operations and conducts a routine and ongoing assessment of the building systems, operations, and performance. The specialist performs tests, rounds, and analyzes data to ensure the proper functioning of departmental equipment.

The role also assists customers on the Data Center floor, both in person and via the telephone, performs customer equipment installs, manages tickets within the ticketing system, communicates and escalates alerts and customer requests to systems engineers for resolution, and completes tasks pertaining to computer hardware, software, or operation systems.

This role requires on-site work hours to support a 24X7X365 data center environment and is not eligible for remote and/or hybrid work.

Responsibilities
  • Leads, maintains, monitors, and performs preventive maintenance on mechanical and electrical equipment; records readings and adjusts where necessary to ensure proper operation of equipment.
  • Provides remote hands and eyes services for customers.
  • Provides high-level computer hardware and software configuration support.
  • Installs and repairs IT, mechanical, and electrical equipment as required; assists other team members with major repairs and maintenance of building and equipment.
  • Processes work orders for preventative and corrective maintenance on critical, building, and site infrastructure.
  • Consults with supervisor or team lead to order necessary tools and equipment as required to complete all maintenance and perform necessary work.
  • Creates and/or updates tickets within the established ticketing system to address customer calls, data center facility, network, and/or system-related alerts.
  • Operates and monitors critical and non-critical system equipment and components to ensure safe and compliant operation.
  • Responds as required to building emergencies and customer requests.
  • Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials.
  • Uses the Change Management Process to get approval for preventative and corrective maintenance. Commences & completes the maintenance along with the necessary documentation using the QTS process and software.


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