Retail Operations Supervisor

2 weeks ago


Rochester, Michigan, United States Great Lakes Ace Hardware Full time

Position Overview:
This role is integral to the success of our retail operations, focusing on delivering outstanding customer experiences while achieving financial targets.

Key Responsibilities:

  • Customer Engagement: Drive sales by ensuring all customers receive prompt attention, addressing their needs, and resolving any issues efficiently.
  • Financial Oversight: Manage operating expenses through effective training and oversight of staff. Analyze sales trends and implement strategies to enhance performance and meet business objectives.
  • Compliance Management: Ensure adherence to company policies and maintain accurate documentation.
  • Inventory Management: Maintain precise inventory levels through diligent tracking and communication.
  • Loss Prevention: Foster an environment that minimizes theft and promotes vigilance among staff.
  • Merchandising: Ensure product displays are aligned with corporate standards and adequately stocked.
  • Team Development: Recruit, train, and mentor staff, providing constructive feedback and recognizing achievements.
  • Effective Communication: Maintain clear communication with all team members and management, ensuring information is shared professionally.
  • Store Presentation: Uphold a clean and inviting shopping environment for customers.
  • Attendance: Exhibit a consistent pattern of punctuality and flexibility in scheduling.

Supervisory Duties:
Oversee a team of associates, conducting interviews, training, and performance evaluations.

Qualifications:
Successful candidates will possess relevant management experience, strong communication skills, and the ability to analyze business metrics effectively.

Compensation:
Competitive hourly wage.

Equal Opportunity Employer:
Great Lakes Ace Hardware is dedicated to fostering a diverse workforce and ensuring equal employment opportunities for all individuals.



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